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Manage your Typeform account

Conversations about account changes, upgrading, plans and benefits.

  • 630 Conversations
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About Manage Your Account (1)

618 Conversations
A
Alexander SimonExplorer
asked in Manage your Typeform account
Pricing for addtional seat in business edition

customer wants to start with business edition, including 5 seats. Asking about pricing for addtional seats if needed in the future.

681
Liz
Community Team
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BobtartExplorer
asked in Manage your Typeform account
I need billing help, have not heard back

I recently got charged a lot of money for not using typeform in over year, with no responses and no use of my typeform account. I have reached out and created tickets with typeform but have yet to get a response. I need that money back, it was a lot and as a student I really cannot afford this right now.

271
Liz
Community Team
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staffna2023Explorer
asked in Manage your Typeform account
MY team@staffna.com TYPEFORM ACCOUNT GOT HACKED AND I HAVEN'T RECEIVED SUPPORT

HI! URGENT MY TEAM@STAFFNA.COM ACCOUNT GOT HACKED BY AN ANGRY UPWORK FREELANCER, AND NOW HE HAS CONTROL OVER THE ACCOUNT. PLEASE, HELP OUT AS SOON AS POSSIBLE. THIS IS JUAN MANUEL VIVAS CARBO, THE OWNER OF THE ACCOUNT. MY PERSONAL EMAIL IS JMVPROD96@GMAIL.COM, AS HE ALSO ACCESSED OUR HOSTINGER AND BLOCKED US FROM RECEIVING EMAILS. KIND REGARDS,

1522
Grace
Community Team
M
MaritMaxwellExplorer
asked in Manage your Typeform account
Our account is cancelled due to a not paid invoice, but the invoice is paid..

We got an email this Saturday that our account got cancelled due to a not paid invoice, but on our side the invoice seems to be paid. This is a really big issue because we have forms that we still use on the account…

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HyooExplorer
asked in Manage your Typeform account
Refund

Hello:) Last month i survey useful with Typrform’s monthly plan. However, from this month i have nothing to use, so I should have canceled it, but I forgot. I downgraded as soon as the payment was made this month, but I did not use it. Is it possible to cancel it? I was aware that it was possible to downgrade while using it, but my English skills were not good, so I thought that all the answers I had right away would disappear when I made a downgrade reservation. sorry.

3901
Grace
Community Team
Brandonm
BrandonmExplorer
asked in Manage your Typeform account
unable to login or reset password or even get a response from TypeForm on this issue

Yesterday, I attempted to reset my typeform account password, and I followed every instruction provided from TypeForm in order to do so. I received an email from TypeForm that I’ve copied/pasted into this post. I have reached out to type form for help more than once, and am unable to get a response to get my password reset or unlock my account. Please help! Typeform - Okta Password Reset Requested Hi brandonmarti1, A password reset request was made for your Okta account. If you did not make this request, please contact your system administrator immediately. At this time your password can only be reset by an administrator. To send them a request, go to your Sign-in Help page. Then click the Request help link.

1523
Liz
Community Team
J
juliaashley23Explorer
asked in Manage your Typeform account
Not receiving emails from Typeform, can't update email

Recently, I had to switch to a new email, so the original email I signed up with Typeform is no longer active. I tried to go to “settings” to change the email to the new one, however it will not allow to me since my Typeform was linked via socials, and I cannot set up a password since I am no longer receiving any emails. I emailed Typeform regarding this issue and informed them to respond to my concern to my NEW email (not the one I signed up with), but I have not heard back for several weeks. I’m assuming they have been trying to email my old account. I would like help with this please, as I’m not receiving any notifications or any updates!

645
Grace
Community Team
C
createyourwhyExplorer
asked in Manage your Typeform account
I have just renewed my Typeform Subscription. Will Formless cost me more?

I have just renewed my Typeform Subscription for the year. Will Formless cost me more? If yes, how much? Thank you. Sincerely, Kevin

421
Liz
Community Team
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Shikhar GuptaExplorer
asked in Manage your Typeform account
Refund

I was using the package for student to register for a trial subscription because I would only use Typeform for trying the survey for my studies only but then I didn’t use it. I'm so shocked because they subscribed me to the ANNUAL plan and my credit card was charged 572.30 USD. ( I am a student with no work too at the moment and this is more than my living cost for the whole month. It strange that they didn’t have any reminder about the next bill then I totally forgot about it. I have already sent an email but haven’t got any reply. please help

473
Liz
Community Team
A
alekseevaExplorer
asked in Manage your Typeform account
Nonewrwer

Hello, I filled out a form for one project, I don't remember which mail I indicated, how to view it?

172
Liz
Community Team
KenTIG
KenTIGExplorer
asked in Manage your Typeform account
More than 10 Users?

How do I go about getting more than 10 seats?

211
Liz
Community Team
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EO ProductsExplorer
asked in Manage your Typeform account
Cannot find my workspace/workspace does not exist

We have multiple typeforms published for our business using the Enterprise plan and I was notified yesterday that our published links are saying “you can’t access the typeform until the creator says so.” When I tried logging in to our account to troubleshoot, all of our surveys were gone and I’m being prompted to create a workspace. Everything just disappeared and it looks like we’re downgraded to the free plan. This is so, so bad. I created a help ticket but am not getting a response so I’m turning to this community. Has this happened to anyone else?

1608
Liz
Community Team
R
rich2fTWExplorer
asked in Manage your Typeform account
why is my monthly limit not resetting?

I started my Plus account back in May. So far I've received 996 total responses since I started the account. It is now July 28th and I got an email saying I’ve used up half my allowed responses and it won’t reset to zero until August 22nd. If my monthly limit is 1,000, why isn’t the count resetting until three months after I started the account? Really frustrated to receive this email as the annual price is no small investment and I should be getting my full 1,000 responses for each month.

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DaanExplorer
asked in Manage your Typeform account
Billing

Is it possible to get typeform for a few months instead a whole year?

291
Liz
Community Team
C
CV1Explorer
asked in Manage your Typeform account
Inquiry about TypeForm Support

Hello, I sent an email to Typeform Support about 3 weeks ago about an account issue regarding a previous account that i'm trying to get access to. I haven’t heard back and I am wondering if there was someone else who could help me with this problem.

223
Liz
Community Team
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swcureExplorer
asked in Manage your Typeform account
Which cookies sets typeform and why?

I try to fill our cookie manager tool (OneTrust)with explanations.

193312
Liz
Community Team
D
DespinaExplorer
asked in Manage your Typeform account
Survey that lasts for 2 months only

Hi there, We are hiring a student that would like to conduct a survey for his thesis. He would like to conduct the survey for a month due to vacation period here in Germany. Then he would like to be subscribed for another month to evaluate the questionnaire. So my question is: can we buy a plan on a monthly basis (Business plan) and then terminate the plan after the two months. Or do we have to subscribe for one year minimum but pay on a monthly basis? I have not quiet understood the terms and conditions in order to cancel a plan. Many thanks and best regards Despina

321
Liz
Community Team
A
AW_StorExplorer
asked in Manage your Typeform account
Update Logic

Hi Everyone! Hope you’re having a fantastic day/evening! I have a quick question, I am new to the platform and have a created a quiz that is outcome based. However, I’m unsure how to set rules and create a logic flow.. if that makes sense. I have added my outcomes and rules to the logic test but the outcomes aren’t returning what I want them to. How do I correct this? TIA!

447
Grace
Community Team
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Meridian MangoesExplorer
asked in Manage your Typeform account
How do I cancel my subscription?

As though my project runs only 2 months every year,so i need to stop my subscription . how to stop/cancle subscription? my cancle my plan button is showing disabled

551
Liz
Community Team
V
VisionarypaletteExplorer
asked in Manage your Typeform account
Contact billing department

Hi, Is there another way to contact the billing department? I have sent a email using the contact feature on the website but it has been six days and no one has responded, is there a phone number or a direct email?

433
Liz
Community Team
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wojbeautyExplorer
asked in Manage your Typeform account
I am a freelancer and can't afford Business plan to have analytics - Please I need reimburse

Hello Typeform Team, I hope this message finds you well. Upon reviewing the features of your platform, I discovered that integration with analytics platforms like Google Analytics and Meta Pixel isn't currently available on my plan. I noticed that many other platforms offer these integrations even on their free plans. Given the importance of these features for my work, I kindly request you to: Downgrade my plan (free plan) and process a refund for my current subscription. Your prompt attention to this matter would be greatly appreciated Thank you for your understanding and assistance.

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LewisKSharing wisdom
asked in Manage your Typeform account
Urgent support needed - account access

Hello, I’m not able to login to my account using the 2FA method - I’m not receiving any verification code emails. I therefore can’t login into support to request help. It is really urgent that I get access asap. Is there anyone on here that can help me resolve this issue? Many thanks!

567
Liz
Community Team
B
BenedictHExplorer
asked in Manage your Typeform account
Business Account got downgraded although we paid

Hey, anyone knows how to reach the support quickly? Typeform is an integral part of our product and we always enjoyed the great support. However although we paid via bank transfer 6 days ago the sub for our business account, our account got downgraded like we would have not paid. Now, the big prob is that we cannot use the chat function as we have been downgraded and our ticket is unanswered since noon… If anyone knows how to reach the support quickly please help as it is now damaging our business… Any help appreciated.

171
Liz
Community Team
A
alehmannExplorer
posted in Manage your Typeform account
I need to speak with the Sales team ASAP

Hello! I work for a non-profit launching a critical program next week, and we are needing a form solution to implement ASAP. I will need to upgrade my subscription but need a customized solution. I’ve filled out the contact form but really need to move this forward today. Could someone email me or respond ASAP?

724
Liz
Community Team
C
catherinemietekExplorer
asked in Manage your Typeform account
Something went wrong when loading your order, please try again.

Typeform is not letting me upgrade my plan, I keep getting the error below. Billing address and info all updated, correct, and active. Please help!

183
Grace
Community Team
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