Manage your Typeform account

Hello, I ask refund to my automatic annual payment to help center.Today is first day in my grade. So I want to finish this process quickly.When will I get a response?Thank you

Hello!We wanted to cancel our subscription and it was still possible when I logged in. I checked the FAQs and returned to the Billings & Payment section, maybe 10 minutes later maximum, but then I could not cancel anymore.  The credit card on the account is expired so we haven’t been charged. How to resolve this?Why we cancelled: We did one survey all year. We liked your form, the issue is that we aren’t ready to integrate surveys into our customer outreach yet.Thanks for your help,Patricia @ASKA 

Hello!Is it possible to only give members access to results and to deny them possibility of editing the workspace?Want to use type form as a registration tool. Teams on site will need to access the results, and downloading the results beforehand isn’t an option as someone may register on the spot. Want to avoid teams editing the questionnaire either by accident or otherwise…!Thanks!

I am logged into my typeform account and select help center. Link to https://help.typeform.com/hc/en-us I get logged out and at the buttom I find  Still got questions? Feel free to contact us or ask the Community. Got a Business or Premium plan? Log in to use Live Chat. link to: https://admin.typeform.com/login I log in and get back to where I started. A classic loop. Thats brilliant and entertaining. But how do I chat with typeform?Thanks

I am trying to understand why having paid to upgrade my account i still cannot publish a form that redirects to a url. Instead of having a helpdesk, you give me this community stuff. Can you explain why I should be paying for a service with no helpdesk that doesnt work? There is no indication as to how long it takes membes of your ’community’ to respond to questions. Isnt this a joke?

I have been trying to cancel my subscription for two years and I just got charged a hefty fee again. Can people recommend ways to successfully engage Typeform Customer Service in order to get a refund for a charge? 

We're being told by disabled audience members that our form isn't compatible with screen readers - is there any aim to address this?

Hello, I just created a free account to make one survey, and it needed to be answered in the window of 2 or 3 days, because it was an urgent matter.When people started to complain that the form was closed, I spent a lot of time trying to understand why it was closed if the settings were saying it was open. THEN I entered my workspace and saw the small message telling me to upgrade.It costed me a lot of time, and it wasn't warned beforehand (or at least not clearly). It was very frustrating for me and completely put me off the possibility of subscribing to a paid plan. I really think you should reevaluate this strategy, because it is very annoying and makes the service look like bait. For my part, you have lost a potential customer.

Before i input my promotion code, my billing purchased accidentally. how do i cancel my billing and purchase again?

I woke up this morning to find out that I could not login to my Typeform account and as a paying customer this is extremely frustrating, I am losing business by the minute. I no longer have access to any of the data on my site and this is the message I keep getting when I try to click old links:  What’s even more disappointing is that this particular Typeform is currently live on my website although my account access has disappeared.I also connected it with Trello and can see that inquiries are coming in yet am unable to access the Typeform account. I signed up using Google yet the email I used no longer shows that an account is associated, and I’ve tried logging in with other Gmail accounts that I own to see if I was mistaken, that didn’t work either.I am begging that someone contacts me asap to recover my account as all of these signs point to a DATA BREACH and I will have to leave Typeform immediately if this cannot be resolved in the next 24hrs.Appreciate any assistance.

I’ve been with Typeform at least a few years. It appears I was on the “pro” plan at $420 a year. Is that now the one that’s $600 a year? 

Hello everyone, I hope someone can help me to solve these doubts:We are currently paying the 50k business plan, which expires on November 11. If we don't renew it (pay for another month the same plan), can we no longer receive more responses or can we still reach the 50k response capacity after the expiration date?Another question, does the response capacity add up if we previously paid for 2 months of 10k responses? That is, we can receive 70k (10+10+50)? Or does it not work like that?Also, is the capacity of responses purchased in total for the whole account or is it per form?

I have really loved using your form and the structure is really user friendly and has been the best when analysing the results. I appreciate the price plans you have but is there a tailored one for start ups i.e I have a very sentsitive topic that I am trying to get insights on but cannot guarantee having 100 responses a month. Can a price plan be tailored to a start up e.g. 3 months at x amount? Thought I would ask Thank you ! 

I had a paid account and we deleted the domainI'm trying to get support, but no responseHumans are available only to paid customersBut I can't access mine

Made a mistake purchasing a subscription, looking for a refund, who should I contact?

I just noticed that my annual subscription was automatically renewed. The information and request from Typeform about this would've been sent to my previous work email I have no access to, and for which I needed Typeform service. Could you please guide me through the cancellation and refund process? Thank you.

Hi People, E had troble in my payment ate this month in october 10th, even though the credit card is activated. And passed 14 days and typeform bloked my account ans downsize the my plan. And i can’t use at the moment, how can i solve this problem?

Hey, so brand new user here and I know for a fact that Typeform is what I want to use so I am going to get the Business plan. Only issue is that I am getting the “arg” message every time.I have tried:turning on international settings on card Apple pay Google Pay Different Browsers Different CardsGotten nothing. Has anyone else experience issues like this? I need to build out my applications over the next 48 hours and this is blowing my mind that I can purchase the product

I really only need Typeform for max 2 months. If I select the monthly plan can I cancel after 2 months with no additional fees/breaking contracts? 

Hi!I paid for business plan Sep 26. Typeform has since downgraded me to free (though they did not reverse the charges -- so they took the money just aren’t giving what I paid for.)A query to their support form yielded no response. Because I paid for business I should be able to contact support directly, but they are not allowing that because I’m not registered in the system as a business user.I don’t think Typoform is a corrupt organization that would knowingly do this to me, but the process broken somewhere. The situation is:1.Paid for business plan 9/26.2.Am now listed as free.3.No response to support query to address.4.No access to support.We have a project we need to send live. Is there any way around this? Does anybody know of another way to get support from typeform?Any help or ideas would be greatly appreciated!Thanks,-bbWhat is needed for us to be business?

Hello can I earn money here while still on a free subscription?And how do I go through with that please do Share?

Can someone advise me how to reach out to them to get in contact soon?

Hello! I work in an NGO and use Typeform from the central office. Some chapter leaders have shown interested in using Typeform in their local chapter. Because of GDPR they cannot have access to all the forms. Is it possible to make specific workplace for specific group of user?

Hi,I created some forms in my account and for some reason (maybe cancelation by my manager) my account had been downgraded from business account to free account.I upgraded again to Basic but I can’t see my previous forms.How can I restore my work?Thanks 

HelloWhen I am trying to signup with my work email, I’m getting an error message saying registration denied for some reason. Any idea why this may be?