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279 Conversations
H
HR TEAMExplorer
asked in Suggestions & feedback
USD - AUD

Hi, I'm new to this platform, just wondering if anyone knows if we can change the currency to AUD? I am trying to get different quotes to hand in to my manager but would like to know the actual pricing before presenting it to my managers. Any help would be appreciated :)

151
Liz
Community Team
A
aselfExplorer
asked in Suggestions & feedback
WCAG 2.1 Compliance?

A previous post on this community has referred to Typeform as being WCAG 2.1, Level AA compliant, but I cannot find an accessibility statement for Typeform on your website. The inclusion of any accessibility checker is a plus, but I work for a local authority, and need to exercise due diligence to establish WCAG 2.1 compliance. Do you have an accessibility statement?

892
Stu Grant
Typeform
N
NakitaExplorer
asked in Suggestions & feedback
Change yearly to monthly billing and refund me

Hi there. I signed up for yearly billing by mistake as I didn’t see the option for yearly versus monthly billing. I only need typeform for one/two months. Please can you assist me with a credit and change my plan to monthly billing? Thanks

242
N
A
AshleighExplorer
asked in Suggestions & feedback
Responses on summary does not equal total survey responses

For the survey I created, the generated response summary link appears to not be matching what I see for the actual total amount of survey responses. I've checked other surveys in the same account and can't duplicate this experience. Screenshot below for review. Has anyone experienced this ? Is this a bug? Does anyone know how to have this fixed? Thank you!

402
Grace
Community Team
R
RAClarkeExplorer
asked in Suggestions & feedback
Multiple choice questions leading to two different pages/questions

Can anyone help please?! I have a multiple choice question and want to set up a rule where by if a person answers a combination of a particular 2 answers, they go to 2 different pages/questions. I can’t see a way of doing this - any suggestions would be appreciated please! thanks.

551
suzieq
Typeform
James
Community Team
JamesCommunity Team
published in Suggestions & feedback
Calling all Marketers! What's keeping you up at night?! 😱 😱Feedback wanted

Happy New Year dear Community – hope you're doing well! 2024 is here, and we're on a mission to supercharge our webinars with content that speaks directly to YOUR needs! 🔥 What are YOUR biggest marketing challenges this year? From lead gen headaches to cookieless crises, we want to know what keeps you up at night (or fuelled with coffee ☕). Your insights will guide our webinar content and help us provide the value YOU crave. 💡 How can we help you conquer 2024? Share your challenges below, and let's kick off the year with solutions that truly make a difference! Your expertise fuels our mission to empower marketers everywhere. 💪 Ready, set, brainstorm! 🚀

805
T
P
prohrbeckExplorer
posted in Suggestions & feedback
Need ability to sort logic branches

When creating complex forms with logic branches that are evaluated in the order that’s shown in the UI, it sometimes becomes necessary to change the order. Right now, I would need to delete or update all branches just to replace the first branch. There’s needs to be a way to move branches up and down in the Typeform UI.

344
J
J
jeremielpCommunity Wizard
posted in Suggestions & feedback
Can we get Formal Spanish / Informal French?

German has two modes (formal / informal) available in the app. Both French and Spanish languages also have two modes (formal / informal). Is there a way to have these? I can write the translations if you want. At the moment, in Typeform, the French translation is formal, while the Spanish translation is informal. And there is a typo, in "Confirmation that typeform was sent" for Spanish "¡Todo completado! Gracias por su tiempo."If you want to be coherent with the other messages (Spanish informal), it should be:"¡Todo completado! Gracias por tu tiempo."

454
Liz
Community Team
Jake Charlson
Jake Charlson
posted in Suggestions & feedback
Suggestion - Duplicate Email Notifications

Hi, I would like to see the ability to duplicate notification emails added to Typeform, or a way to send individual email notifications to specific addresses without needing to manually re-create the same notification every time. We have 84 locations and we use Typeform to collect comment cards and surveys from customers. My goal is to send emails to each individual store with each form received for their location. To do that, we have email groups for each location (M601@store.com, M602@store.com, etc.) since managers change somewhat frequently. Customers do not know those email addresses, so I’ve used variables to set those based on the location a customer chooses. Right now, sending emails to a specific store is a manual process where the email notification goes to someone on staff and they forward it to the relevant people. The issue is that we don’t like how the “All Form Fields” option displays - it’s not super user friendly, so our notification emails have a specific format that

451
Liz
Community Team
P
prohrbeckExplorer
posted in Suggestions & feedback
Javascript callback events should contain input values

The Javascript callback events (https://www.typeform.com/developers/embed/callbacks/) should contain more information about the step/form. For example, onQuestionChanged should contain the values of the step that was just submitted. onSubmit should contain all input values from the form. This is important for tracking we want to do. Tracking values via JS is very easy but the current workaround via webhooks/integrations (e.g. Zapier) is more time consuming and expensive.

1094
mathio-tf
Typeform
J
Jasonoc.Explorer
asked in Suggestions & feedback
Subscription Issues

Hello, I got charged for my account that I could've sworn I cancelled the reoccurring subscription for. I haven’t used this account as I moved to a new one. Is there anyway I can get a refund? Even if it’s partial? Thank you!

161
Grace
Community Team
P
prohrbeckExplorer
posted in Suggestions & feedback
There should be an audit/change log

When making changes to a Typeform and reverting them, the “Publish” button still shows as active (as if there were changes). It would be nice to have a way to return to the last published version. Even better: it would be nice to see a history of changes that were made. This is essential for bigger companies with multiple people working on forms.

391
Grace
Community Team
P
prohrbeckExplorer
posted in Suggestions & feedback
Recall information should allow fallback values

We have a form where a respondent’s email could come from a hidden field or from an actual form input field. When I recall this information to do a redirect (for example), it should be possible to say [use @hidden email, or if empty use @inputField]. This could be solved directly in the @ recall feature or via variables, but it’s a no brainer to add as a feature. Right now I would need to duplicate the entire screen and create logic steps to show the correct screen based on what values I have available. For complicated forms this becomes a complete mess to manage.

341
Grace
Community Team
R
rootedvikramExplorer
asked in Suggestions & feedback
AI Qualitative Analysis

Does Typeform or Videoask help in analysing the research feedback using AI?

897
Liz
Community Team
J
jayExplorer
asked in Suggestions & feedback
Bug: Can't use small fonts in endings

The ending font sizes are shifted one size larger than for question slides. Small on an ending slide is equivalent to medium on a question slide. This bug is appearing in the editor and published version for multiple people.

22713
Liz
Community Team
K
karanExplorer
asked in Suggestions & feedback
Typeform Load Error

Hello everyone , I have a website on wordpress which is using Typeform in it currently i am facing an issue as whenever I open the page the typeform doesnt get load until I hover, scroll or click on the page .I have used both the plugin as well as code to embed the typeform I am currently looking for advice to go about it Thank You

514
mathio-tf
Typeform
Allen Starrett
Allen StarrettSocializer
posted in Suggestions & feedback
Feature Request - Gmail Integration

Hello! I imagine this already exists so please +1, but if not, I feel adding a Gmail integration - click a button in the email composer to record a VA through Gmail - would be a popular feature and huge time-saver. I’m aware about copying a link into Gmail and also your DM options. :) Thank you! A

403
Grace
Community Team
L
lisa oflaExplorer
asked in Suggestions & feedback
Payment completed but account not upgraded

Hi did anyone else have the payment taken but the account not upgraded? How long did it take to fox this?

393
Liz
Community Team
T
TiranExplorer
posted in Suggestions & feedback
"Address field" question type

Please consider adding an ‘Address field’ just like you have a ‘Phone field’. It’s important to be able to easily capture the customer’s address without having to go through 5 or 6 pages. I’m sorry if this is a repeat request but I think it’s a very important part of any registration or on-boarding form. Automatic integration with Google map or other API (such as algolia) would be great! Street address Unit City Province / State Zip / Postal Code Country

526476
Grace
Community Team
Jsanchez204
Jsanchez204Sharing wisdom
asked in Suggestions & feedback
typeform video not working

Hi all, i tried adding a video to my typeform from the stock videos and for some reason is not playing on my form. Can anyone help me with this? I have attached my form below. Typeform:

393
Liz
Community Team
J
JackExplorer
asked in Suggestions & feedback
Floating ok button

Is there a way to remove the floating “ok” button that pops up over a multiple choice question whose responses don’t fit entirely on a mobile screen? The button is distracting. I think people know that they need to scroll down. If they select an answer it will take them to the next question anyway. If this isn’t possible it should be a new feature. Thank you.

57617
mathio-tf
Typeform
B
blbrgwrkExplorer
asked in Suggestions & feedback
Single-choice with OK button

Hi, I don’t know if there already is a way to do this, but what I’d like to do is to not have choice questions automatically go to the next question as soon as I click on an answer. For multi-choice questions, the OK button appears and I have to manually click OK to proceed. For single-choice questions however, as soon as I choose an answer, the form goes to the next question. Is there a way to force my respondents to click OK after they have made their (single) choice? So far the only solution I have found is to make it a multi-choice and hide the hint that multiple options can be selected - however, this can cause problems with my logic jumps. Best wishes Edit: If it isn’t clear, I refer to the standard multiple choice question as single-choice and multiple choice questions with “multiple selection” enabled as multi-choice

8879
Liz
Community Team
S
sachtininkas48Explorer
asked in Suggestions & feedback
Canceled plan still charged money

Hello, one year ago I joined typeform and picked a plan to play around a bit. After doing that the next day I canceled my subscription. However after a year I get charged 540€ out of nowhere which is very scary. In the invoice it says that its free and that its a yearly plan but I still got charged 540€ anout which no information is to be found. I already contactee refund team but no one is replying to me. What can I do in this situation? I’m really devastated after this event.

1175
Liz
Community Team
Nikhil_Shukla
Nikhil_ShuklaExplorer
asked in Suggestions & feedback
Need Help with the Github subscription, not getting any reply!!

Dear Typeform Support Team, I hope this email finds you well. My name is Nikhil Shukla, and I am a student developer currently enrolled in the Computer Science and Engineering program at Satyug Darshan Institute of Engineering & Technology. I am writing to seek assistance with an issue I encountered while trying to claim the offer for the Typeform Free Professional Plan for one year through the GitHub Student Developers Pack. I followed the instructions provided to redeem the offer through the GitHub Student Developers Pack, and everything seemed to be going smoothly. However, when I attempted to claim the offer, the Typeform site did not respond, and I was unable to proceed with the redemption process. I have tried multiple times, but unfortunately, the problem persists. To help you understand the issue better, I have attached a screenshot of the error message that I encountered during my attempts. Please find the screenshot attached to this email. I highly value the features offered

12817
Liz
Community Team
mauricio.munoz
Typeform
mauricio.munozTypeform
published in Suggestions & feedback
🌟 Let's Join Forces! VideoAsk and Typeform Integration 🌟Feedback wanted

Hey Community! We have another project that we’d love your feedback on. This time we’re exploring the integration possibilities between our own products - VideoAsk and Typeform! We’re looking for creators that are using or considering both products to help us understand what would be useful for this integration. Here are a few quick questions to kickstart the conversation: How do you envision the integration of VideoAsk and Typeform benefiting your workflows and user experience? Any integration ideas for VideoAsk and Typeform? Share the features or functionalities that would make your form-building experience even more amazing! Have you ever integrated VideoAsk and Typeform? If so, we'd love to hear about your experiences and the results you achieved. You can already embed a videoask into a typeform, what do you think of this feature? Is this useful for creating interactive and engaging forms? Please share your thoughts, ideas, and experiences either here in the comments ⬇ or using thi

1336
mauricio.munoz
Typeform
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