Manage your Typeform account

Hi there.I need to change the payment method from credit card to paypal.Typform offers that switch but no action can be clicked after the information.Does anyone have any advice? Thanks!  

 Dear Typeform team, We have a problem with the validation of my account. We want to take the Plus package BUT by the month and we were charged for the year. If only this was the only problem ... Indeed, our survey is blocked at 5 responses, despite the upgrade we made. We are counting on your quick response because what we fear most is that our respondents will find out, or worse, that they will no longer have access to it. Thank you for your prompt information, BDA 

On Friday I upgraded my account, and the charge has processed on my credit card. My account is still showing the free version and I have reached the limit for responses to my survey. I have reached out to customer service by creating a ticket for the issue. I have not received any communication from them concerning my account. However, I have been getting plenty of automated response related to my limit being reached. Very frustrating. I need access to my data.

Hi! I accidentally subscribed to the wrong plan, and know I want to cancel and refund it, I need to think a ltitle more about which plan is best suited for me. Can you guys help me?

I had the same problem. It's a terrible issue for a supposedly reliable company. They lack responsiveness, support, and proper functioning. They're good at sales and marketing, but not at delivering. The lack of support is really scary. I'm looking for other options now. What else can unhappy customers like me do?

Hi,I upgraded my Typeform account about three days ago to premium, but it has recently downgraded me again. I have the funds in my account so I wonder why this is happening.Please assist.kind regards.

HI, I accidentally paid for the yearly plan while trying to pay for a monthly plan with an increased response limit as my card had already been selected. I would like to change my plan to a monthly plan and receive a refund for the remaining amount please. I am unable to contact billing, is there an email address or phone number I can reach?

Hi,I opened a basic account using my Google account. Then I learned I can’t change the email. So I opened a second basic account using our organization’s email, believing I’d be able to transfer my surveys over to the new account. Then I learned I have to upgrade to a Plus account in order to avoid having to recreate my surveys. If I upgrade the original basic Google account to Plus, will I be able to move my surveys to the  second Basic account I created? Or does the account you’re moving to have to also be a Plus account?Thanks in advance,Holly

I have been trying desperately to contact Typeform support to file a complaint about being billed for an account I do not have. I keep getting charged and am receiving email for the account but I never signed up and when I try to log in with the account that I receive email from, it shows as a brand new account with no subscription attached to it. I have written to customer support 3 times now and nothing is happening. I cannot seem to get through and this is incredibly frustrating. 

Hello! I currently have the Basic Plan and are wanting to upgrade to Business Plan with 4 others that also have Basic and are looking to upgrade. My question is, what's the best way to go about doing that? Will each of us lose money since we all pay annual fee at different times?Thank you in advance! Any and all feedback is appreciated.In Strength,Jill

I have been charged for a full year subscription, to which I never received prior notification. I was under the impression that my subscription was already cancelled, and to my surprise my credit card gets billed over $400, I made a request to get a refund. Does anyone know if the refund will be issued? Today is January 15, 2024, the same day that my subscription renews, I have not used typeform for the entire year, and I do not plan to use it, nor do I expect any responses. It would only make sense that I get a refund, otherwise it would feel like stealing. someone help if they know the answer.  Thank you

Hi, I would like to transfer forms from the shared area to the private area, and eliminate it in the shares area. How can I do it? 

Hello,is there any way to get the Typeform invoice attached to an email? Or if not, is it possible to get it through the API?I would really like to give my bookkeeper the possibility to download the Typeform invoice by herself. Currently only I am able to do that, which is really annoying. I know I can add her as a member, but this would give her access to other things as well. She should only be able to download invoices..So is there any way to get the invoice, other then login in as an admin? Thank you!Kind regards,Philipp

Hi, everyone, I want to close my survey as I have enough answers. I don’t want to pay more as they already got a lot more than I agreed to pay, Where do I find the Close/stop survey button?? Pls help.

Hi, i need delete credit Card. i cant find where to do this. regards,JV

Hello,I was shocked today when I saw that Typeform quadrupled the price of my subscription. For 2023, I paid EUR 222,50. It's still expensive, but ok. Yesterday, they charged my credit card with EUR 890 without warning me. For everyone selling digital subscriptions to customers in the EU - you are obliged by law to send them a renewal notice one month before the renewal date. So, check your upcoming renewals. You might be in for a surprise!

Hi, I was looking to get pricing and other details for the enterprise version of Typeform and have not received any response from sales for several days after filling out the contact form. Is there a phone number to call to reach out directly to the sales department? Any guidance is greatly appreciated. Thank you.

As part of my university studies, I signed up for TypeForm a year ago. It was not my intention or approval to join for a full year, which was a mistake.My credit card was charged almost $300 last night.I am a student and I want to cancel the subscription and get a refund.Thank you.

Hi mates, How can I stay logged in in my account? I use the Typeform regularly throughout the day and wish to keep it open.Thank you,

I have changed email address I would like to use, however I am still getting alerts of new sign ups on my old email account. Could anyone help me? 

We recently launched a health-tech startup and we are using Typeform for our medical intake forms. We need to access an enterprise account for HIPAA compliance urgently. Despite multiple attempts over the past few weeks to reach the sales team (filled out the online form numerous times and messaged via Instagram numerous times), no one is responding to me. I have been unable to locate an email address or contact number anywhere online, so as a last resort I am hoping someone here can help me. I am based in Melbourne, Australia. Thanks, Will 

I want to upgrade my plan before it expires and I can't.

I need to connect with someone about my billing? How do I do that please? 

pp

Hi, Impossible to upgrade because of a VAT number Issue…Impossible to connect to the Type Fome help center because it doesn’t recognize the login/passw.And I validated the payment ! the vat issue appeared after payment.How can I do to fix this ?