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When viewers click on my videoask the video starts play with three button options that take you to a contact form. When you click on the button to access the contact form the video starts playing again. How do I stop it from playing again?

I see the multiple choice options. I would like two features:The ability to strictly control the minimum and maximum number of selections allowed (like I can in Typeform). Example: select your favorite colors (1-3): red, orange, yellow, green, blue, violet The ability to have an “other” option, where the user can provide a short free-response text input (like I can in Typform)Please let me know if this is already possible and I just have not figured out how to do it.

What are the options for importing contacts into videoask?  

HI,While watching my video you can press a button to go and fill out a contact information form. The problem is that if you press the button to go to the contact form before the video has reached the end, you still hear the sound of the video even though you are already on the contact form screen and not on the video screen. Is there a way to solve the problem?   

Hello Videoask Team, I'm trying to do 2 things...1. Have my buttons show up on the VA even before it's played; and 2. The current buttons are transparent with green text. How do I get the buttons to use solid white background instead of being transparent? Thanking you, Aftab 

Hey, I tried a hidden feature to remove the cc’s on the video. However, it seems that it is not working. You can check the videoaks in this link: Lead generation (copy) (videoask.com)Best,Levent 

I am still testing VideoAsk to see if it will work for my application and I built a simple form and on mobile I need to play the video a few times to get the button to load. I have no delay set at all. 

My four multiple choice answers are visible if I can avoid text wrapping.I observe that the answer boxes are wider when width="560px"and narrower when width="100%" or width="680px".Is there a general rule that I can count on to avoid text wrapping?(Note: I am not asking about the 255 character limit.)

Hi guys,is it possible to use the Stripe integration only for single and fix amount payments?What I am looking for is a way to charge clients on the bases of: Did the already do a payment, not charge them if contact form is filled in with the same name…, a way to directly charge a subscription in this step.Looking forward to hearing from you!Thanks a lot!

I work with Deaf users and sign language.  I would like to have them watch a video and respond while the video is playing.   Is that possible.  When I designed some small surveys, and hit preview, it allows me to record my response while watching the video playing.  I shared this with a colleague and she says that no, she can not record her answer and simultaneously watch the video.   I must be doing something wrong.  Help

Hi, can I change the language in the contact form filed? I for example to write in the first filed instead of the word name in English to it in my language?

It must be an easy fix, but apparently, I cannot find the correct way of doing it :DSo the question is how do I remove this “Reply” button and get the multiple choice to show after it?thanks in advance for your help! 

My first video segment includes some graphics that I explain with voiceover. I would rather that the viewer ONLY SEES ME talking muted prior to when they click PLAY — in other words: to have the looping muted video just be the first twenty seconds of that first video segment. The workaround I’m trying to avoid is to have the viewer click PLAY and then need to click CONTINUE after twenty seconds. Ideas?

Hello, I am currently having a problem with the payment configuration. The connection with Stripe is fine. But impossible to change the amount in the interface... which remains hopelessly at 0.50doll.  Please, I need an answer I should have finished this topic last night. Why is it bugging? Thanks Sincerely Will2 

HiIs it better to take a video vertically or horizontally assuming that I want to embed a widget on the lower right side and that it will open only on the right side of the screen?Thank you,Itay   

 Hello,I uploaded my synthesia-made video to the videoask. However, the original version does not fit the screen, it is too focused. If I choose 'fit the video' option, then it there is a big plack gap on the upper side and down side of the video. How can I fix this problem? Best, Levent

Buttons suddenly not visible on mobile site?

I'm looking to use videoask on my website as a start here button to walk people through a series of questions that will hopefully cink to Keap in the form of tags depending on response. These tags will then automatically drop them into marketing campaigns. Can this be done?

I’m working on a sequence that has many multiple choice options. However, on mobile the viewer is unable to view on screen. Is there an option to scroll on the videoask page to view and select? It appears any more options than C won’t be viewable and clickable? 

I would like the option to reply to submitters with a text message rather than just video and audio.Thanks for listening :-)

I created a first scenario in French and then I duplicated it to turn it into English.When I changed the subtitles for the English version, the subtitles also changed in the French scenario and I do not understand why.Could you help ?

do you know da wae?

Is there a way on Videoask to blur the background of the camera when recording myself? (Whether I'm the "Videoasker" or the person who is replying to the videoask) Similar to how Zoom allows you to blur your background. Like in this pic from Google showing how to blur background on Zoom 

Video keeps playing in the background even after live call is connected, how to go about fixing this? 

How we can remove the videoask logo in email embed