Manage your Typeform account

Hello, I’m not able to login to my account using the 2FA method - I’m not receiving any verification code emails. I therefore can’t login into support to request help. It is really urgent that I get access asap. Is there anyone on here that can help me resolve this issue?  Many thanks!

Hey, anyone knows how to reach the support quickly? Typeform is an integral part of our product and we always enjoyed the great support. However although we paid via bank transfer 6 days ago the sub for our business account, our account got downgraded like we would have not paid.Now, the big prob is that we cannot use the chat function as we have been downgraded and our ticket is unanswered since noon…If anyone knows how to reach the support quickly please help as it is now damaging our business…Any help appreciated.

Hello! I work for a non-profit launching a critical program next week, and we are needing a form solution to implement ASAP. I will need to upgrade my subscription but need a customized solution. I’ve filled out the contact form but really need to move this forward today. Could someone email me or respond ASAP? 

Typeform is not letting me upgrade my plan, I keep getting the error below. Billing address and info all updated, correct, and active. Please help!  

Customer satisfaction surveyFor a customer satisfaction survey, here are some sample questions you can include in your Typeform:1. Overall satisfaction: On a scale of 1-10, how satisfied are you with our product/service?2. Ease of use: How easy was it to navigate and use our product/service?3. Product/service quality: How would you rate the quality of our product/service?4. Customer support: How satisfied are you with the support you received from our customer service team?5. Value for money: Do you feel our product/service provides good value for the price paid?6. Would you recommend us? Would you recommend our product/service to others?7. Improvement suggestions: Is there anything specific we can do to improve your experience with our product/service?8. Preferred communication channel: How would you prefer to receive updates or communicate with us in the future (email, phone, chat, etc.)?9. Purchase frequency: How often do you use or purchase our product/service?10. Additional commen

I don’t see the three dots options like the gif showed to remove the owner...please help. 

Hi there, trying to upgrade from starter to Plus on a monthly basis, but payment gets declined all the way (Revolut). I am getting the card verification screen on Revolut on which I accept, afterwards the payment gets declined. Is there any trouble paying with Revolut for Typeform? I do not have any other business account, so it’s this or I need to find some tool else…? Thanks!

To whom it may concern, This is thelaunchsurvey.We are considering updating the plan from the basic one to the plus one. Is there any extra costs except for the normal chage for the plus plan?Thank you.Best

When we duplicate a typeform, is there a way that the auto instructions can be duplicated without manually setting them up again?

Hi, I recently received an email offering the option to upgrade my account to an annual plan, with an additional two months for free. Could you please explain how this offer works? Specifically, I would like to clarify if I will receive a total of 14 months of service with a 12-month subscription, or if the two additional months would be credited towards my next renewal. Additionally, I noticed that there is no live chat feature within my account. Can you confirm the reason for its absence?

Hi,I subscribed to Typeform through my GitHub student developer pack last year (only for one month). And today I received an email notifying me that I was charged with $520. Since I am a student at University of Pittsburgh and do live on budget, I will not be able to afford it. Could you please help me get a refund? I already left a query to the Billing team. Best

Overnight, our account/workspace was completely purged and has disappeared! All of our forms and data gone, all company emails disassociated! Customer Support is MIA and we can get a response. Our website, CRM, and operations are fully without function at this time - anyone have this happen? Anyone have a beeline to customer support to get a response STAT!? SOS! 

Does anyone know if you can generate a report with all your typeforms in the account, including titles, questions,answers etc? 

Hello, I did not renew my Typeform subscription, and the responses that i got on a survey before my subscription expired are inaccessible. See below“View Full Response data Access all of your ... previously collected responses when you upgrade” How can I access all the responses despite my choice to not renew my subscription? Is this a fair and legal decision ?

I had taken the $99 typeform plan for a month in march - as we were hiring then - and wanted a couple of niche form features.Unfortunately, I noticed that I have been getting billed every month post that too!What I understood when I bought the plan - was that this would be a one time, 1 month expense. Can you pls give me a refund? I have been using my (CEO’s) company credit card for this - and am quite scared that due to some mistake - he has just been dinged $200.  Thank you for your timeRegards,Rajraj@fountane.com

Hi i am following this article to downgrade my paid account to a free account https://www.typeform.com/help/a/changing-or-canceling-your-account-plan-360060804271/ i am unable to do that since the change plan button in my account settings page under plan and billing is disabled 

I’m trying to switch to using a password and email login but each time I try to use this  “Your email and password are currently linked to a social accountSet a new password” I get taken to a sign in screen and get this error.  “Access to this application is denied due to a policy.” How can I fix this? 

Hello.I used the type form very well last month but my survey work was ended this month. So I don't use it this month at all. But I forgot to cancel it, so I want to refund.I wrote refund request on Sunday.It's a very large amount of money for me, so I'd like to get a refund quickly. so I'd like to ask if the refund process can be done within a few days. Thank you.

I need this resolved. The provided solution hasn’t worked and we can’t afford to wait another three or four days for a response. Can someone PLEASE revert with a workable solution?support+id674397

I submitted two tickets days ago now. I have a paid plan, and my account’s been wiped; all activity and forms are gone. I have live forms and need them back in action ASAP.

Hello!  I need to know if there is a possibility to the same person / IP fill out the same survey multiple times. I’m researching for a HR project regarding employee feedback and it’s vital that one person can fill out the same survey.  Thanks :) 

Hello, My organization has been been using the professional typeform for a number of years.  Recently our payment was due.  We submitted the payment and I have a receipt that says paid, however our account was changed to basic.  I have submitted 3 support tickets and have not hear back.  I need this resolved ASAP.  How do I get in touch with someone at typeform?Thank you, 

My org decided we want to purchase an enterprise plan with Typeform. Things were going well… We met with a Typeform sales rep, they gave us a demo, we liked what we saw, they said they’d get us a quote… then they ghosted us. That was two months ago. Since then, we tried contacting the sales rep directly. No reply. Both I and one of my colleagues filled out the “Contact Sales” form on the Typeform website to restart the process. Also nada. For various reasons, we’ve already decided we want to go with Typeform and switch from our current survey platform (SurveyMonkey) even before getting the quote, and we are basically throwing our money at Typeform. Does Typeform want business? Does anyone have a phone number or contact info of an actual human being at Typeform?Thanks in advance.

I registered for a free account and was charged a large sum of money. Please help, as I did not want this program!

Hello! I am newly join the typeform, using my Github Student Developer Pack. I got the basic one year plan for free and I want to ask that I add my card to the payment method now the question is,Q1. If I am cancel my subscription do I have to pay the next year subscription charge except from this year?Q2.If I am cancel the subscription right now can I lose my subscription?If anyone knows please let me know….this will help a lot.Thank You