Manage your Typeform account

I followed every single step to try to redeem the professional account for type form from the student package on GitHub. However, when I log in with my account and it tries to authorize my account, the page freezes and lodes infinitely until it stops and shows me the following page: The following picture is the page before it became the page above: I have spent a very long time to make this work, please respond soon as I am in need of using the plan. Thank you can I hope to hear from someone soon.

I changed the email for type form and haven’t received any responses in my email. I am able to see the results in my profile, just not in my email. Does anyone out there know if there is a delay or how to confirm that the results are forwarding to my email? Thank you and Happy New Year!

Title says it all, we made a pivot and are going under a different company now. Need to change this year’s invoices so they’re adressed to the right company + name

why i cant cancel my yearly plan??

I prefer the monthly billing plan.The service expired on the 18th and Typeform attempted to charge my card approx. $400 for the year.I only need the monthly program, yet not able to select that service.Typeform has downgraded my account to the FREE service until they collect $400, which I’m sure is causing an issue for the code we’ve built on websites and there isn’t a way to downgrade to monthly.Typeform has either no customer service or they are gone for the holidays.Any suggestions?

OKAY, LOOK I am replying to a message  made early. I can’t explain it no easier. I googled type form telephone number. A gentlemen answered the phone. He explained to me how Typeform works. Told me it was easy. Offered to take my payment on the phone, I said no I would try the trial first. I tried to call back to place the order and realized I couldn't because it was a google number for google ads. So I placed the order online. I know you said you have no number. But all someone has to do is place an ad and they can get phone calls about typeform. Not sure if that is what happen but hey it is what it is. I need to know how to stop y'all from billing me and still keep my service for the month that I paid for. We have explored other options and would like a divorce.

if i delete my accoud, is my billing still running?

I’ve written a statement form and a survey. I’ve included an Ending but I do not see in the preview. Help please.

Hello I can't get a subscription. I have an error message. Help please Thanks in advance Jennifer

I have looked at the Pricing Page but I can’t tell what plan UTM parameters are included in. I see an article saying that UTM being on may block your typeform from being published but it doesn’t say what plan it’s included in. 

Bonjour, impossible de réaliser un paiement. Je souhaite souscrire à une offre mais ça m’indique le message suivant “Argh! Something went wrong.” ?J’ai tout essayé : j’ai mis 2 CB différentes, 2 adresses de facturations différentes mais rien ne fonctionne. Merci pour votre aide. ----- Google Translation ----- Hello, cannot make a payment. I would like to subscribe to an offer but it shows me the following message “Argh! Something went wrong. ” ?I have tried everything: I have put 2 different credit cards, 2 different billing addresses, but nothing works.Thanks for your help. 

Oi pessoal, espero que esteja tudo bem com vocês.  Assinei o typeform para um mês, meu formulário só recebeu perguntas por alguns dias. Como fiz o plano mensal e não mais loguei, achei que não seria cobrado. Mas, infelizmente foi.  Como não utilizei, gostaria que o valor fosse estornado para o cartão por gentileza.   Agradeço a compreensão. 

keeps asking me to upgrade and eventually to mortgage my house!

BEWARE. TYPEFORM CAN CHANGE YOUR PLAN FROM FREE TO PAYMENT PLAN ANYTIME THEY WANT. BEWARE. THEY DID THIS TO ME. I LOST 59$… DO NOT GIVE TYPEFORM YOUR CARD INFORMATION. READ TRUSTPILOT REVIEWS. I THOUGHT THEY WERE LYING UNTIL IT HAPPEN TO ME. 

Hi all! I’m looking into the new Typeform plans, but don’t see a Google Sheet integration feature in any of them. Is this not included anymore? Thanks!

Hey! I have created a large form in my personal free account to display to my manager before purchasing a business account. Is it possible to move the form from my my own free account over to the business account?

I have created a form under my account yesterday . when i am try to login its say your username and password is incorrect.I also try to reset my password but could’t get the email.

Hi, We are on a monthly business plan and wanted to check that this is a direct debit that will continue until we choose to cancel the plan? Thanks,

Today I changed my plan from free to basic and provided al the needed billing information. I can also find this information in my account setting now. Though, I did not receive a confirmation email of the billing, nor has my plan been changed from free to basic. What can I do?

We’re considering upgrading to a business plan, but I was wondering if there are any options/restrictions you can apply to the “seats” that come with it? EX: The base business plan allows for 10,000 monthly responses, but are we able to delegate if each seat is entitled to a certain amount of those responses? Marketing you get X amount, Research you get X amount, etc. Curious what sort of admin/ownership options comes with having more seats. Thanks in advance!  

I’m on the free trial, and apparently at the end of the month, your 10 free responses gets renewed, but how do i know it’s been reset? my responses currently still says 9, even though it was supposed to rest on 11/27. i’ve emailed Typeform 2-3 times now, but it didn’t really answer my question. and there’s no phone number to talk to someone about this. Please advise ASAP! i really need to get my survey up and going and don’t have time to create another one elsewhere. 

I have had my account for a long time and have always had 100 free responses a month - this was how it was set up.  I have just gone in to find that this has been reduced to 10 with no notice, no communication. I dont think it is fair to take away a benefit that I set up with - I have colleagues that have not had this happen to them - can someone get back to me asap with some answers please 

Hi Liz,I ended up revamping, copying and pasting.Can you answer a couple of quick questions?Will there be a Black Friday discount this year? I’m holding back on subscribing until I know. On your Plus and Business packages, how much extra per seat over and above the 3/5 limit?Cheers!Regards,David

but its asking for card details but i don’t have card and i don’t want to be charge but this is free pls give my typeform plus i don’t want to enter card details

We’ve been struggling for 3 days now with no response from support. We can’t get our account to work properly, we have been charged 3 times and still the platform is not working for us, we can’t publish our forms. Very terrible customer experience and nobody seems reachable to help us, everything is being delegated to this forum or via email with +3 days response time