Manage your Typeform account

Hola, necesito su ayuda para cancelar mi plan anual y que se realice el reembolso ya que cuando hice el pago la plataforma indicaba que este será prorrateado durante el tiempo del uso de la plataforma. Pero no fue así y se me cobro el valor total del año en un solo pago. Ahora mi tarjeta esta vacía, por favor su ayuda con la cancelación y reembolso. Hello, I need your help to cancel my annual plan and have the refund made since when I made the payment the platform indicated that it will be prorated during the time of use of the platform. But it was not like that and I was charged the full value for the year in a single payment. Now my card is empty, please help with the cancellation and refund.

Im an agency owner and I really like what video ask brings to the table for my agency. I’m wondering if there is a way to do this for my clients where they can log into a dashboard of videoask which is branded under my company name?  Does anyone have any experience doing this or is there anyone here who is an employee of Videoask who can answer this question?

Hi, we tried to upgrade to the Business plan a month ago but for some reason that didn’t go through. We discovered this yesterday, that our response limit was down to 10 a month, which affects our business big time. We have e-mailed Typeform about this. Since we desperately need this to work we upgraded AGAIN, with another card, to the Plus plan. The payment went through, and the FAQ says the plan should be activated immediately, but no. No Plus plan in sight, just the Free plan – still. Please respond to our e-mail about this, this affects our daily business and we have now paid you twice for nothing in return. 

Hello,I recently discovered that $572 was automatically deducted from my credit card for the annual basic plan renewal. I did not intend to subscribe to the annual plan, and I did not receive any warning email or notification prior to the charge.This amount is significantly more than my monthly salary, and I cannot afford it. I kindly request you to cancel the plan and process a full refund as soon as possible.Thank you for your understanding and prompt assistance.Best regards,Akshay Dwivedi

I am leaving the company and set up Typeform and the bill comes to me. We have two ongoing surveys that are active.  I need to switch owners and have them set up payment. How can I do that?

All of my forms are not working. The front end says its down. The backend says they aren’t published but they are. They were working just a few hours ago. Anyone else having this issue?

Hi team, I’ve been trying to upgrade from a free to a paying plan but I keep getting an error message after clicking the ‘upgrade’ button.I’ve tried everything, other browsers, incognito, pop-up blockers, nothing works. Can you please advise, thank you.Dylan

How do I cancel a paid subscription ?  I used an email that does not exist any more (I left a prior job) But subscription charges per month are piling up with no way to cancel the subscription

What will be the organization role of a workspace owner,editor and viewer?

I have an account with a survey called “CPRCC survey”. However, when I log in, the survey and results are not there. Our patients are actively completing surveys every day. Can you help me access these results?  

Hello,How can I get my bills ? TY

I am new here and I don’t know how and where I should to strart . Does anyone can help me? Or give me some helpful tips , thanks a lot 

I swear I setup a form inside on my Microsoft account with Typeform. But, when I look at the forms, I only see one form that’s not the correct one. I still have the URL of the form that I sent out and it’s still live, but I am not sure what account that lives in. Is there a way to find out how to get to the admin account from the public form URL? https://felipefernandes2.typeform.com/to/xxxHow do I get to felipefernandes2 admin account?

Hi Typeform Community,  Keen to grab your advice. The Typeform Basic package that claims to, ‘Send follow-up emails to respondents’. We’d like to personalise the message using the fields that the respondent has submitted - is this achievable?Currently the response states, Hello,We’ve received your submission.Thank you & have a nice day!w206fbx56n09qc0e67g2rw206fbbg84hTypeform sent you this email on behalf of a typeform creator. We aren't responsible for its content. If you suspect abuse, like suspicious links, please report it here  We’d like it to read, Dear [First Name],Thank you for submitting your details related to [Company].We recorded your interest in [product a] and we’ll email you on: [email address], shortly.Best wishes,Deg 

How to make

How long does it take to fix this problem? It takes now already for a few weeks without any change.How can you solve this, or what do I need to do?This is the message if I want to set up a notification?The ability to edit email content is temporarily disabled to prevent misuse. In the meantime, you can set up Zapier and/or Slack integrations. If you have further questions please contact support.

Hey there,I keep running into this error and I can no longer access my workspaces.Is there a way to solve it?Thank you all.Pierangelo

I am trying to change my subscription from Basic to Free because the project that needed answers have finished.I can go all the way through selecting the Free subscription and answering all the questions, but when I arrive on the final confirmation page, the Confirm button it deactivated and nothing seems to be able to change that.Any idea why this is - I need to cancel within 5 days or a new month’s payment is drawn from my bank.

Stuck at here 

 Does anyone know how to receive notifications when your type form has been completed and submitted?Thanks in advance!

I mistakenly subscribed to a Yearly plan. 590 doller.I want to downgrade to a monthly plan somehow. I don't care if I have to pay a penalty. Please help me.

On September 16th, 2024, we mistakenly activated an annual plan and received the invoice with the number IN-2024-824954, for a total amount of 302.50 EUR. We would like to switch this plan to the monthly plan and proceed with the cancellation of the annual plan.We would greatly appreciate it if you could process the corresponding refund and assist us in switching to the monthly plan.We look forward to your prompt response and assistance.

For the new free plan, you get 10 responses per month with an unlimited number of surveys. Does this mean that only 10 people per month can answer one of our surveys under the free plan? It also says that responses won’t be lost, so...I am unclear. What is purpose of having unlimited surveys if only 10 people per month can answer them? Even for a free plan, that seems entirely not useful. What am I not understanding? Thank you!

I am writing to request a revision of the charges associated with Invoice # IN-2024-804489. Due to a change in our needs, we will no longer be requiring the subscription for the 2024-2025 period. Please review the invoice and issue a credit to the VISA account ending in 1223 at your earliest convenience. I would appreciate confirmation of the credit, and any further steps required to process this request.