VideoAsk conversations

For users that choose not to pay more to remove branding, the bar at the bottom on mobile devices covers the bottom question selector. Poor UI. The button should have enough padding or margin beneath it to make room for the banner.Also while I'm here, wouldn't it be great if we could control the size of the mobile widget versus the desktop one.Side note, the feedback button to feedback club in the dashboard has a 404 error on it, in case this is monitored by anyone, but I'm not holding my breath.https://www.videoask.com/help/how-it-works/4805110628372-be-a-part-of-the-videoask-feedback-club

I just started on VideoAsk recently and sent out VideoAsks to clients for testimonials. How do I edit (trim) and stitch together the segments for a single video to upload to my website once the submissions come in?

I've upgraded, but I still don't have more minutes, and my business depends on your service.

Hi everyone,We're having trouble right now with a development that relies on a data collection service.Using Production API CredentialsNow that we've built your app with VideoAsk, you can write the app itself using your own client_id and client_secret. Your app will need to generate an access token (and possibly a refresh token as well) to integrate with the VideoAsk APIs. This requires making authorization and authentication requests through your browser-based app.The first request, GET https://auth.videoask.com/authorize, confirms your client_id, prompts the user to grant the permissions your app requires, and returns a temporary authorization code.The second request, POST https://api.videoask.com/oauth/token, confirms your temporary authorization code and returns your access token. (this is not a problem)The https://api.videoask.com/authorize link in your app, including the parameters, the problem is that it needs human intervention, as far as I can see, but maybe I missed something

Hi everyone, I’m trying to create an app that duplicates forms, renames them, places the form in a specific folder and can toggle the form on or off. I’m using Zapier’s custom webhooks because the VideoAsk/Zapier prebaked recipes won’t work.When I got to register an app, I keep getting an error saying “Whoops, something went wrong...”There’s not follow up message or other error that I can see. Has anyone else seen this issue?

Hey there, looking to have some help working with a VideoAsk developer that could use the API connection to be hooked up to GoHighLevel so that my team members can duplicate the same VideoAsk form but just switch up the videos and the sequence via a GoHighLevel iFrame window, but not enough access so they can delete any videoasks.Looking to find someone that can help me with this project in the next 2-3 months and complete it within 30 days.Will pay 50% upfront and 50% when project completed. Thanks.

I am using the “Create a form” endpoint of the Video Ask API to dynamically create new forms. Is it possible to set the recording method to “uploaded” vs “streaming” using the api?Thanks

Hi everyone,Curious if anyone’s found a good workaround for this. We often need to pull individual responses or consent forms in a clean PDF format (for compliance, audits etc...). Right now exports are CSV/XLSX, which is fine for bulk data but having a way to generate PDFs would be super helpful. Curious if anyone has figured out a workaround for this? TIA! 

Hi everyone,I’m planning to use VideoAsk to collect reactions from 60–100 people right after a film. Each person would use their phone in their seat, see a written question, and record a short video/audio response.My main concern is whether the audio will be clear if everyone records at the same time in a cinema. Do you have tips for this setup, or know of anyone using VideoAsk in a similar live audience setting?. Thanks,

I sent out a link but didn’t sign up. The people I sent it to did a video but I can’t download what they sent. Helpppp

Hello We are receiving so many anonymous reviews with no content. We really want to upgrade and roll this out across the whole company, but until we sort this issue out we don't know what to do.😥When we do it, put our email address in, show the video, it comes through. But I think we've had about 30 other people try, and they all come through anonymous. And no video content.  

I do recruiting, and am white labling video ask. I am using this to prescreen candidates. How can I make it to that my client get an email with the video ask or audio details?  Meaning, they will not be logging into a video ask page, so they can just listen to the responses, right from their email inbox.  What zapier integration do I have to use to make this happen? this feature is available in typeform, where you can put the email address of someone on your team that you want to get the answers to your typeform, but I am new to videoask, so I am not sure how to do that. 

Hey all. I’m new to VideoAsk, but am absolutely loving it! However, I’m finding that the majority of my responses come in as Anonymous. I’ve tried moving the Collect Data slide earlier in the process, and I get that if people bail when it’s time to leave a testimony, it may come in as Anonymous, but I have a bunch that are filling out the entire form except their contact info.  Any advice, best practices, or help on this front would be greatly appreciated! Thanks in advance!

When I send a link to videoask from gohighlevel funnel that includes contact email & contact name, it works. I can see the data in the contact form and everything works good. when I use the embed code in a gohighlevel funnel, it does not resolve the parameters for contact email & contact name. I used the same URL that I used for sending to videoask. I looked at instructions and don’t see anything related to adding parametyers when embedding.  but it did use the parameter field names instead of resolving it to the actual contact information. Need help! 

I got email saying someone has responded to my videoask. When I click on it, there is nothing there? Where is the video?

Hi community, I'm trying to connect VideoAsk with HubSpot and everything went well, the connection was successful. However, I'm not able to map the user's responses because they are coming through as ID/code instead of the actual response text. Any solution? Thanks

Is it only possible to use videos filmed on VideoAsk or can other videos be integrated into the system?

Hello Typeform/VideoAsk Support,I recently made a payment using Chargebee via the following link:https://typeform.chargebee.com/pages/v3/wQ7gwA8c1cZtU5WDkNcd1JAXDJXc3PBGx/collect_nowThe payment was successful, but my VideoAsk account (registered with the email chonlathep1999@gmail.com) has not been activated yet.It has been more than 24 hours since the payment, and I haven’t received any confirmation or access to the upgraded features.Could you please verify my payment and activate the account accordingly?Thank you in advance for your support.

Hello, I want to export all the responses in one excel sheet, is that a possibility from the Video Ask portal? Regards,Prakash

Hey,Is it possible to setup a different e-mail per brand?For instance: Company “A” wants incoming data to be send to info@a.com and Company “B” wants data to be send to data@b.com.Thanks!

my contact is not able to click on “request permissions” to get his cam and mic connected to record a video responding to my videoask. What to do? also, how the heck do you contact videoask support team? there is no way!!

How to make nodes and integrate with N8N and save in CRM?Can Sameone show the way? 

Hi VA Team,I’d like to use and recommend VA as a core tool in my agency/consultancy. However, I haven’t seen any new product updates, major or minor, in quite some time.Also, some of the option seem outdated (for instance, no text overlay formatting options, the video chat page is a dead link, widgets, embed and video players are desktop-first) etc.Is the product just on maintenance at this point or can we expect new features, bug fixes, etc. soon?All information seem to end in 2023 early 2024 as far as I can tell.Regards,DC  

Hei! When i use ?fullscreen and ?justvideo i the code to the movies, they dosent appear the same in every browser.In Chrome its the way it should be, but in Safari and Firefox its not the same. ..Erik  

As in the title, what is the resolution and quality of the videos when I download them from videoask? can't find specs on any feature or pricing pages on in the community. If anyone knows it would be much appreciated.p.s. I need a platform that will ideally give me 1920x1080 video quality from the downloaded testimonial Thanks in advance