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Build your videoask

Questions and discussions about building videoasks

332 Conversations
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332 Conversations

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Newest first

ChristianBenjumeaExplorer

asked in Build your videoask

How to remove first onboarding page (videoask) from answers

Hi!Maybe it’s a silly question, but I would like to remove the first page in my videoask, so when checking the answers I can go directly to the video itself and not that “¡Empezar!” page. Could you please help me?Thank you very much!

392

2 years ago

AdamL8773Explorer

asked in Build your videoask

LiveCall - Is How to View Submissions on the Session?

WOW, I am absolutely blown away by the tech built by the Typeform team with VideoAsk - I’m SO excited to deploy this!I’m especially interested in having my sales team try the “LiveCall” feature - but a few questions:What happens if we get dozens of calls an hour? Is this manageable or is there a scalability issue? We have 4 reps, and they could all be logged in and grab calls when they can When the sales rep does pick up, is there a way for her to be able to view everything that’s been submitted thus far on the VideoAsk? Our videoAsk has the user complete an application for a phone call, and of course the information entered by this point would be helpful for the sales rep.Thank you! SUPER impressed with this tool and community

855

2 years ago

Joe StylesExplorer

asked in Build your videoask

"an error occurred on client" message

trying to get into the build function and received this error message - error occurred on client and it wont allow me to build or do anything anymore

77111

2 years ago

Dan LSharing wisdom

asked in Build your videoask

How can I track video dropoff and watch times?

I need to track video dropoff and see what % of users make it to certain parts of the video. Vidalytics and Wistia both have a feature that shows you watch rates and % of people that make it to parts of your video. Anyone use other tracking software with videoask to track what % of videos are watched and see exact dropoff?

1493

2 years ago

G.FisherExplorer

asked in Build your videoask

Brand the Password Page

My brand does not extend to the new password page. I like the feature, but is there a way to brand it to the rest of my videoask?

16924

2 years ago

Simon UcedaExplorer

asked in Build your videoask

Link to website

Hello everybody :) How can I link from the last step of my video ask to my landingpage?

582

2 years ago

Stanley DenmanExplorer

asked in Build your videoask

Measuring effectiveness

I really like this product, and have loved the support in setting up that I have gotten. But I have the feeling the product is just not working for me. Currently I have two ask flows, one in Spanish, the other in English. The Spanish flow has an 81% abandonment rate. The English, 76%. I get the daily emails where I see people are clicking the asks all the time. The problem is, they are not converting. I see no impact on my business. Is there a way I can better measure what is going on here?

686

2 years ago

G.FisherExplorer

asked in Build your videoask

Was the "Record Your Answer" Button removed?

Has there been a change to the VideoAsk Work Flow that removed the “Record your answer” button? Scenario: When the Open Ended option is chosen and there are two or more options selected (Video, Audio, Text) then the buttons appear to select which option you want to use to answer a question. However, if only the Video Option is available, then the Record Your Answer Button is removed, and the user goes directly to the record option. Is this a bug, or a new work flow? Removing the button for someone to select before recording adds clutter and really doesn’t follow good psychometric principles for Question Answer flow. I really hope this is just a bug, and not a feature. Thanks. Just noticed that in Build mode the Button appears. In live or preview mode, it is missing. I have added screenshots.

13019

2 years ago

TMoSharing wisdom

asked in Build your videoask

More Control Over Contact Form in VideoAsk

I can edit the contact form easily enough using this guide, but I would really like to ask for First Name on the first row and Last Name on the second row, and this is effectively impossible. The only way I can do it is to either:change “Name” to “First Name” and “Product Name” to “Last Name,” but then the contact form is super-janky because the email and phone number fields separate the First Name field from the Last Name field, or ask an open ended (free response) question right before the contact form that is just for “First Name” or “Last Name” and then change the “Name” field to be the other one, but then the collection is super-janky because I am effectively breaking up the contact form into two screensI would love to see more control over the contact form, please!

2088

2 years ago

HugoBessExplorer

asked in Build your videoask

I would like to put the widget a little higher on my page

I would like to put the widget a little higher on my page so that it doesn't overlap with the elements on my site. Do you have a solution? (screenshot attached)

1118

2 years ago

MaxUnicoSocializer

asked in Build your videoask

LiveCall (video), what about LiveCall (audio)?

I love the LiveCall feature in VideoAsk, such a great feature, but it has one problem for us; it only allows for video calls. Is it possible to have also just audio calls? Not all customers want a video call. Most of our clients are at home, unprepared for a live call, and prefer just an audio call. A video call is a turn-off and they will not press the “video call” now option. If it’s not implemented, it would be great to have it. The feature is already there for video with audio; what about only audio?. I am looking forward to hearing from VideoAsk or the community since this is an important matter for our implementation. Thanks!.Max

1072

2 years ago

BrandPrepExplorer

posted in Build your videoask

Default Collect Contact Info

Hey, y’all. Just putting in a suggestion/feature request for VideoAsk —I would *love* to see an option in Settings to turn on “Collect Contact Info” as a default, so that I don’t have to remember to toggle it on for each, individual video I create. I often forget to toggle it on, so I’m always receiving replies from “Human,” and can’t reply back directly in the same thread, and instead have to create a new thread or just email them back separately. It’s suuuuuper annoying, and seems like it wouldn’t be too hard to implement.Thanks, team!

362

2 years ago

AlessandraWExplorer

asked in Build your videoask

"Response Required" feature

When is video ask going to add a “response required” feature?

341

2 years ago

TMoSharing wisdom

asked in Build your videoask

More Than 3 Choices Do Not Display in VideoAsk Multiple Choice Questions

Hi,VideoAsk appears to only allow a very narrow space at the bottom of the screen for multiple choice questions on a mobile device. This makes it difficult to see a fourth multiple-choice option.Is there something that I can do to make this look better?

771

2 years ago

ChristineCatalanoExplorer

asked in Build your videoask

VideoAsk - providing link at end

can I add a hyperlink to a button, or smthg for redirect folks when they’ve finished?

541

2 years ago

EstebanExplorer

asked in Build your videoask

Is VideoAsk available with LTI?

I need to integrate a video recording assignment tool to my LMS.Does VideoAsk provide LTI integration?

614

2 years ago

TMoSharing wisdom

asked in Build your videoask

Email and Phone Question Types in VideoAsk

I know that I can ask for a participant’s contact information using the contact form, but I really want to create a form that asks for the participant’s contact information AND the participant’s friend’s contact informationI can obviously ask for this using the open ended (free response) question type, but then I lose all of the email and phone validation checking that I really need to scale.Can you please add email and phone question types for VideoAsk like you have for Typeform?

454

2 years ago

SJDSocializer

asked in Build your videoask

Background color is not showing correctly

I’ve set the background color to Black but it doesn’t show up properly. I’m very frustrated with VideoAsk as what I save to the steps and what I see in the design side is NOT what is showing up on the public-facing live version. I urgently need to get this VideoAsk out to my clients but I can’t seem to get a response. Waiting for Dan to reply with help still. I sent a VideoAsk to him to show proof that this is not working. Help!UPDATE: This issue seems to be specific to when the “Passcode” is added to the VideoAsk. When the passcode is removed then it seems to apply the correct changes and background, but why would it not retain the design elements when a Passcode is added to get into it????

695

2 years ago

SJDSocializer

asked in Build your videoask

Ability to Change the Order of the Video/Audio/Text options

We don’t have any control over the order in which the options to respond appear. If we really want Video to be the preferred option, we should be able to make that listed first (on the left) and so forth. We can only control which ones appear and then the bigger button for video. Please add ability to reorder the options please.

281

2 years ago

SJDSocializer

asked in Build your videoask

Changing Contact Form text is not retaining the changes. Help!

I’ve already follow the instructions as provided at https://www.videoask.com/help/how-it-works/4678395283860-can-i-customize-the-contact-form-in-my-videoask and unfortunately it doesn’t work. I updated the default language for the webform in the Language Edit section but the changes do not reflect. In fact, oddly the text disappeared altogether so now there is nothing. Really this is a cumbersome process. First, this should work when the instructions are followed (I tripled checked) and even better yet would be allow people to edit any of the text at the top of the webform more easily right on that VideoAsk step. What am I doing wrong that it won’t hold the changes I’ve made per the instructions?

993

2 years ago

doinel89Explorer

asked in Build your videoask

Upload mp.4 as a Video File to create an Email Banner in a HubSpot email campaign

@VideoAskhelpcan you upload a short video file (.mp4) to VideoAsk to use as an email banner in a HubSpot email campaign? If so, what are the recommended dimensions in pixels for the video file?

592

2 years ago

Dan LSharing wisdom

asked in Build your videoask

VideoAsk not working - "refused to connect"

We are getting an error on all our VideoAsks that says “refused to connect.” We are also seeing the error below when we click one of our VideoAsk links Any idea what could be causing this? This is the first time we are seeing this error. Thanks!

14311

2 years ago

phioExplorer

asked in Build your videoask

End screen - skip name and email

How can I skip this - I have a payed plan. VIDEO ASK

963

2 years ago

Nicholas RobertsonExplorer

posted in Build your videoask

Videoask for Website onboarding

I would like to use Videoask to onboard new users to my website. There are some new concepts that are occurring on my site and it will require some user training and explanations. Has anyone ever used Videoask for this and if so could you please share links to some good examples.

833

2 years ago

Tina ParkerExplorer

posted in Build your videoask

Access Denied Error code 1020

This error code is coming up for all my videoasks. My account is up to date with all the time left to use because it renewed in July. Any ideas?

545

2 years ago

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