Manage your Typeform account

I was locked out of my account this morning and cannot get any password reset emails, which seems really odd. I created a support ticket around 5 hours ago and still have not heard back from Typeform.Can someone tell me how to expedite the customer support process with this company? 

Hi dear community! As member of NGO, yesterday I tried to get a discount code to make our payment to get typeform. I still haven’t receive anything. Is that normal? Can anybody tell me the way he or she get the discount code?? Thank you very much!!

I created a particular workspace to experiment with Typeform when I was new to it. It has a silly name. Since then created some more ‘serious’ workspaces which I use for my job. I deleted the experimental typeforms in the ‘silly’ workspace, but it's still sitting there and right now I'd like very much to either delete this  workspace, or rename it, but I don't know how.

Our staff has be trying to login in for the last few months, but I have not been getting the verification code to login to the business account. And since we cannot login we cannot access the Live Chat for assistance. We tried the support emails but only receive automated responses and no actual help. The payment to our subscription will be affected if we cannot login. HELP

Hello, Can I use a promo code when I already have a plan ? If not, can I cancel my plan with a overdue payement to get a plan with that promo code ? Thanks,Start In Saclay

App keeps saying a new mobile app is on its way and it doesn’t allow me to edit my documents!!

customer wants to start with business edition, including 5 seats. Asking about pricing for addtional seats if needed in the future.

I recently got charged a lot of money for not using typeform in over year, with no responses and no use of my typeform account. I have reached out and created tickets with typeform but have yet to get a response. I need that money back, it was a lot and as a student I really cannot afford this right now.

HI!  URGENT  MY TEAM@STAFFNA.COM ACCOUNT GOT HACKED BY AN ANGRY UPWORK FREELANCER, AND NOW HE HAS CONTROL OVER THE ACCOUNT.  PLEASE,  HELP OUT AS SOON AS POSSIBLE.  THIS IS JUAN MANUEL VIVAS CARBO, THE OWNER OF THE ACCOUNT. MY PERSONAL EMAIL IS JMVPROD96@GMAIL.COM, AS HE ALSO ACCESSED OUR HOSTINGER AND BLOCKED US FROM RECEIVING EMAILS.  KIND REGARDS,

We got an email this Saturday that our account got cancelled due to a not paid invoice, but on our side the invoice seems to be paid. This is a really big issue because we have forms that we still use on the account… 

Hello:)Last month i survey useful with Typrform’s monthly plan.However, from this month i have nothing to use, so I should have canceled it, but I forgot.I downgraded as soon as the payment was made this month,but I did not use it. Is it possible to cancel it? I was aware that it was possible to downgrade while using it, but my English skills were not good, so I thought that all the answers I had right away would disappear when I made a downgrade reservation. sorry.  

Recently, I had to switch to a new email, so the original email I signed up with Typeform is no longer active. I tried to go to “settings” to change the email to the new one, however it will not allow to me since my Typeform was linked via socials, and I cannot set up a password since I am no longer receiving any emails. I emailed Typeform regarding this issue and informed them to respond to my concern to my NEW email (not the one I signed up with), but I have not heard back for several weeks. I’m assuming they have been trying to email my old account. I would like help with this please, as I’m not receiving any notifications or any updates!

I have just renewed my Typeform Subscription for the year. Will Formless cost me more? If yes, how much?  Thank you. Sincerely, Kevin

I was using the package for student to register for a trial subscription because I would only use Typeform for trying the survey for my studies only but then I didn’t use it. I'm so shocked because they subscribed me to the ANNUAL plan and my credit card was charged 572.30 USD. ( I am a student with no work too at the moment and this is more than my living cost for the whole month. It strange that they didn’t have any reminder about the next bill then I totally forgot about it. I have already sent an email but haven’t got any reply.please help

Hello, I filled out a form for one project, I don't remember which mail I indicated, how to view it?

How do I go about getting more than 10 seats?  

We have multiple typeforms published for our business using the Enterprise plan and I was notified yesterday that our published links are saying “you can’t access the typeform until the creator says so.” When I tried logging in to our account to troubleshoot, all of our surveys were gone and I’m being prompted to create a workspace. Everything just disappeared and it looks like we’re downgraded to the free plan. This is so, so bad. I created a help ticket but am not getting a response so I’m turning to this community. Has this happened to anyone else? 

I started my Plus account back in May. So far I've received 996 total responses since I started the account. It is now July 28th and I got an email saying I’ve used up half my allowed responses and it won’t reset to zero until August 22nd. If my monthly limit is 1,000, why isn’t the count resetting until  three months after I started the account? Really frustrated to receive this email as the annual price is no small investment and I should be getting my full 1,000 responses for each month.

Hello, I sent an email to Typeform Support about 3 weeks ago about an account issue regarding a previous account that i'm trying to get access to. I haven’t heard back and I am wondering if there was someone else who could help me with this problem. 

I try to fill our cookie manager tool  (OneTrust)with explanations.

Hi there,We are hiring a student that would like to conduct a survey for his thesis. He would like to conduct the survey for a month due to vacation period here in Germany. Then he would like to be subscribed for another month to evaluate the questionnaire. So my question is: can we buy a plan on a monthly basis (Business plan) and then terminate the plan after the two months.Or do we have to subscribe for one year minimum but pay on a monthly basis?I have not quiet understood the terms and conditions in order to cancel a plan.Many thanks and best regardsDespina

Hi Everyone! Hope you’re having a fantastic day/evening! I have a quick question, I am new to the platform and have a created a quiz that is outcome based. However, I’m unsure how to set rules and create a logic flow.. if that makes sense. I have added my outcomes and rules to the logic test but the outcomes aren’t returning what I want them to. How do I correct this?TIA! 

As though my project runs only 2 months every year,so i need to stop my subscription .how to stop/cancle subscription? my cancle my plan button is showing disabled 

Hi, Is there another way to contact the billing department? I have sent a email using the contact feature on the website but it has been six days and no one has responded, is there a phone number or a direct email?

Hello Typeform Team,I hope this message finds you well.Upon reviewing the features of your platform, I discovered that integration with analytics platforms like Google Analytics and Meta Pixel isn't currently available on my plan. I noticed that many other platforms offer these integrations even on their free plans.Given the importance of these features for my work, I kindly request you to:Downgrade my plan (free plan) and process a refund for my current subscription.Your prompt attention to this matter would be greatly appreciatedThank you for your understanding and assistance.