Manage your Typeform account

My typeform dissapeared.I have no working typeforms in my profile. Where have they gone?I had lots of requests and now they all gone.I need your help.

The link is still working but I do not see my typeform in my workspace!! What happened to my Typeform??

My Payment failing repeatedly . Making payment from indiaIndian government has stopped recurring payments.you please send a direct payment link so i can make a paymentlike you had sent previously

Good morning all. Brand new to Typeform , I have been using ZOHO forms for the past 5 years, In my current Zoho plan I have a 500mb storage with a 5GB ADD on …If I jump ship and start on the lower plan I only get 1GB storage right ? I receive file uploads from my clients every week in all of their submissions, so I think the 1GB is no where near enough. Are there bolt on additional file storage options ? Many thanks for any help and guidance. cheers Andy 

Hello, I am receiving an error on the “view plans” page. I am trying to upgrade from my free plan, but the page does not let me advance and throws an error “Argh! Something went wrong.” I have tried different browsers and another device. Please advise. attached here

This may be a dumb question, but is there a way to import forms from one Typeform account into another? Thanks I’m new to all this :) 

How might I move several Typeform surveys to completely different account with different login and password.  I can’t figure out how to ask a rep at Typeform.  

Hello!  Does anyone know how to delete forms you don’t want anymore?  I’m trying to organize my stuff.  ;)

Hi,This is Santi.I need to deactivate my subscription for a month and activate it again later.I need my form and its link to keep working when it is activated again.Is this possible by downgrading to a free plan?Thanks!

Hi all. i accidently signed up for a basic yearly plan and I need a higher tier, but there is no way to cancel a yearly membership. What should do I do. 

Hello Community i have a question regarding payment. So my renewal date is 1July 2022, for a renewal of another year. What happens if i pay early? say in March 2022? Would my renewal takes place 1 July 2022 - 30 June 2023 OR March 2022 - March 2023? Thanks guys!

Hi forum, I am from Russia, and I am looking into Typeform’s presence in Russia. As an HR, I was going to buy a subscription for surveys. I wonder if payments can be made, if Typeform is staying, etc. Thanks! 

I need a refund for this year. It was paid by mistake.

My login also isn’t working at the moment and trying to get ahold of anyone at typeform to help an interested customer has been hell. WHO CAN HELP AT TYPEFORM WITH CUSTOMER SERVICE?!?!?!

I can't unsubscribe my type form, because I can't access the email, what should I do?

Not happy with the interface of this program whatsoever. I have to speak with someone who works for this company and it seems next to impossible to do that. Please can someone tell me how I can find this information to contact customer service without being redirected to a 100 different pages and other customers to do their jobs for  them?

Is anyone else having problems downloading answers that use logic questions? When downloading the excel file, several of these questions do not appear in the document.

How, in God’s name, can I stop the onslaught of these community question emails? The email won’t let you unsubscribe, and only says “See categories.” Where is THAT? I don’t have time for this. Even trying to ask this question sent me down a freaking rabbithole. THERE IS NO SUBJECT OFFERED RELATED TO THIS! Make it stop! Did I say I hate this program?

We have been charged our annual Typeform fill, as far as I know, I haven´t bee notified in advance to see if we wanted to renew, I find this not good, moreover, the email is only to be found if I log in into the platform, it is not emailed. Finally, the most important question, we are a UK business, we weren´t charged VAT by Typeform last year, why this year have we been charged with 20% VAT? What has it been the difference, I look forward to an answer.I have tried to find some contact details for Typeform and has none, this is highly irregular. Javier Mora

We have created a questionnaire and it says that we have trial features, so not included in our subscription. But when we look for them, we can't identify them and they are not indicated (which should be according to their FAQ). We would like to know how to make the questionnaire work and be able to distribute it. 

I am sickened . I have not used this service at all and yet Typeform have taken yet another sub from my account . I noticed when I looked at my bill….and they don't do refunds? shameless ...absolutely shameless behaviour ….when so many business are struggling they won't honour a cancellation by offering a refund. ….so I get to downgrade and may even get to cancel but they wont refund . BEWARE PEOPLE DISGUSTED

Hello, I don't understand, on the free version I had access to QUESTION DROP-OFF RATE.Since I opted for the Basic version I no longer have access to this feature. I don't find this normal.

Question - with the free version, it says unlimited forms with 10 questions each, but only 10 answer submissions per month…. does that mean per form or in total? Bit confused. 

Hello,Once I’ve shared a workspace with another user, do they only have access to that workspace and nothing more?Thank you,NN

I have been trying to access the settings tab on my account for two days now to unsubsrcibe from my payment plan before I am charged for the next month that I do not want.However, it has been stuck on the loading screen for hours on both days and multiple devices. I do not want to be charged again so need to solve this fast.