Manage your Typeform account

Hey typeform fam!I have a question about automated emails. I’m looking how to edit the email that is going out after people submit their typeform and I can’t seem to figure out where exactly the email is coming from. I checked my zapier and I do not have an integration set up, I checked in typeform settings and do not have the notify respondents on. So now I don’t know what to do. Please Help :)Thank you in advance!

I would like to stop the monthly payment temporarily, how can I? 

I want to change my subscription so I can just be charged monthly rather than all at once, but it wont let me @Liz . Sent in a support ticket a couple hours ago, but haven’t heard anything. Can’t edit or cancel the outstanding invoice either 

HiWe love typeform! We’ve been using it for the last three years to get weekly pulse checks on how our employees are doing. The account holder is leaving the company, and we want to replace him with a user who will still be here. Our account is only for one team member (which we are happy with), but want to switch that user out for another one. I can’t see an obvious way to do this in the settings, does anybody know how to do this?Thanks 

solucionado

2 hours ago I started a survey. Surprisingly I got a lot of responses. Accessible limits decreased every minute. So, I opened the “Billing” section and made an upgrade. And got... nothing. “Plan change pending”. I even can’t change the text on an inactive form to explain the situation for users. Uncomfortable situation… Does anyone know, how long the upgrading is?Looks like Typeform isn't the best solution for cases where your responses quantities are unpredictable 

Hi, I had a question about our billing, is there an email to use? I also wondered if there was a way to pause/ free our account. We have a survey built and ready to go but the launch date has been pushed back so wondered if we could pause our account for a month or so? Any advice on this? Thank you!

This morning a column of responses to a questionnaire that I’m working on disappeared. How do I recover it? Thanks so, so much. Donny Shell

Hello, I am from a student organization and wanted to make an attractive form for my project. Unfortunately, I don’t have a credit card because I am still a highschoool student and therefore cannot access the GitHub offer. Can you help me with that?

HI i have 2 separate companies, can i create 2 separate typeform urls for each company under the 1 typeform subscription that I have?

I have made a quiz with quite a few images in it, and just before the time of launching it, none of the images are loading and only an icon shows for the images I had uploaded. 

im not able to cancel my subscription and its been charging me monthly. I need real help yo!

Primary Issue: Suddenly, upon attempting to duplicate a form, I get an error message at the bottom of the screen stating: “Oops, something went wrong!” How do I fix this?Secondary Issue: I can’t find Typeform’s customer support number. Also, when I try to access support generally, I am prompted to log in. When I log in and then click on “Help Center,” it logs me back out. A vicious cycle! Any help?

World

After a little email conversation with the Support, due to a problem in linking my GitHub account and the Typeform one, they aren’t answering back.Are you experiencing the same problem with the support?thanks

In the free plan, does each answer count or each time a form is completed?

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Hii had a paid subscription last year. i looked the docs to downgrade the account to free and I am unable to do so. In addition, I am getting emails to pay for my subscription or my account will be cancelled. pleaer help asap. I have posted here before and the answer has been of no help. Can I get a phone number to talk to someone ASAP? 

Where can I find the January/2022 Invoice to pay?I don't want to change plans!!!!I want to pay the January/2022 Invoice, but I can't get the invoice to pay. How am I going to pay???

I would like to change my password , but since I origionally signed on via Google password (save) the website doesn’t allow me to use the “forgot password” tool.  

Hi, I login through google account.But I would like to change it to UN&PS. ( to have an option to login with UN&PS instead of my google account )  Is there a way to do it ? Thanks !!   

Hi all,I am having a great doubt, because I would like to change my custom subdomain, like in the section in screenshot below, with another subdomain.  At the moment I have many forms linked with google sheet and my question is: if I change the domain these links stop working? in case they still work, do I have to manually change all the links of the forms? do google sheets stay connected to the same tabs?I await your answersBestGiacomo

Hi Typeform Community,We use Typeform as a team with 3 people and I’d like to promote one user as owner of a workspace but I don’t know how to it.I’d like to change the current owner or maybe have 2 owners on the same workspace. Thanks for your help !

It it possible to change the owner of the account to a admin. Is this done by changing the login email?Anyone have any clues?Kind Regard,Joseph