Typeform conversations

Hello, I need help with my plan, i upgraded to PLUS nut it doesnt work, it still show me as if i have a free plan and doesnt let me use all the feautures after paying 50€.what can i do?

Dear Typeform Customer Support Team,I am writing to express my disappointment and frustration regarding my recent upgrade to a Plus account on your platform. On 6/03/23, I upgraded my account and paid for the Plus plan, receiving an invoice confirming my payment.However, despite paying for the Plus plan, my account has not been upgraded, and I am unable to access any of the features that come with it. I have tried to find a solution to this problem on your website, but unfortunately, there is no live chat or any other immediate support option available.I am extremely unhappy with the lack of communication and customer service provided by Typeform. As a paying customer, I expect to receive the services and features that I have paid for. It is unacceptable to have to pay for a service that I am unable to use.I request you to please take immediate action to upgrade my account to the Plus plan and provide me with the access to the features that come with it. Also, kindly provide me with an

So, we love typeform and have already added it to our User Guide section which is in Confluence. I am able to capture the user feedback but one thing that I am unable to figure out is how to capture the user name or user email address so that I know which Client is giving me feedback and also that I am able to segregate feedback from internal employees vs external Client users. 

We have a survey that was originally developed in VideoAsk that will be re-released shortly. In the re-release, we plan to ask one ranking question. Rather than recreating the whole survey in Typeform, is it possible to split the VideoAsk in two and set it up so that it flows as follows:VideoAsk Pt. 1 → Typeform Ranking Q → VideoAsk Pt. 2?Note that we will need to pass contact information between all three; is it possible to do this without having to ask for the respondent’s contact information a 2nd time? 

Hello!We’d like to share a report of a survey with the Generate a Report feature:My survey takes an hidden value for getting the store where the survey is submitted (so I’ve a hidden @store that I use on my URLS when I publish the survey online).I noticed the report generated by the link doesn’t have a section about the hidden values, so I cannot filter by a store (and I don’t need to ask to the user from which store he’s submitting the typeform).Also, I noticed the report has no date filtering, so, again, after a lot of time, it will be hard to read everything.if none of the options are available, I'll have to use a custom solution.Please let me know. Thanks!

 On the create page you see it like this. But if we integrate it on the website it appears like this:How do we get the screen to look the same like the create page?Thanks in advance!  

Hi all,I made contact form that when the user press "submit" he redirect to a quiz, all the data (from to contact form + quiz) linked to a google sheets. My question is, how can i get the same uniqe id in both sheets? 

Does anyone use Typeform with prospects to guage their acceptance of your product/service?

Hello! Can I make each slide a different background colour?  

Hello, Earlier today I paid the basic plan, but even with that I haven’t been able to publish my survey. What is the problem?

Hi, I have completed My 1st form and published it and turned the notifications to on. I have also completed all the troubleshooting options. I had a go at completing the form myself to ensure it works but haven’t been emailed the response. Any help would be much appreciated. Thanks in advance.

Is there a way to test the logic of a large survey for specific parts of the survey without having to start at the beginning and click your way to the section of interest?

Hello, Is it possible to enable multiple language options for a form, allowing customers to select their preferred language for viewing the questions? Thanks in advance Nassim

Hi community ! I would like to send my satisfaction survey by Outlook but not with a link. I would like that the answers are directly integrated in the mail. I’ve tried but I can’t figured it out how to do so.If someone could help me, it would be very nice. Thank you in advance, Have a nice day

Just upgraded to 100 responses. £30 invoice done. Still saying I’ve reached my limit with 10 responses. any ideas please? 

Hi, I have typeform integration with active campaing and now, in my automatizations it doesnt work. It says that typeform does not longer support automatization and I’m very disapointed because i get my leads with this tool.

Playing with a form for our team to use when they’re attending an upcoming conference. Basic idea is to have a simple form that they can use to collect very basic contact info.  Like name, company, email.What I had considered doing was using hidden fields for the name of the conference and the person submitting the form (so we can easily sync it or upload it as a Lead in Salesforce).  What I’m struggling with is after they submit the form, I’d love for it to redirect back to the start of the form to submit another one, while preserving the hidden fields.Is there a way to do this? 

Hi, We completed payment for the Business plan on 27th March. I received the payment receipt and payment confirmation email. . However, the account has still not been upgraded and our responses have been limited to the free version. Regards,Shriram

Hello,With my Basic plan I have set some notifications for me :  And some for the sender : But unfortunately I don’t get any notifications at all, what did I do wrong ?Thanks in advanced for your help.

Hi, I am trying to add tags to my typefom responses but can’t do so. It maybe because I have maxed out on the number of tags that can be added. If that’s the case, how do I delete the unwanted tags from the list or how can this issue be resolved? 

Hey there,I’m pretty new with Typeform and want to utilize a hidden field e.g. “Rating” prepopulated by Webshop with values 1,2,3,4 or 5 depending on what the customer clicks. So far everything works fine. But I have a question re/ improving my Quality of Life :)Values 1,2,3 (equals “bad”) I want to send to a specific question heading like “Oh we are sorry”Values 4,5 (equals “good”)I want to send to a specific question heading like “Oh great”Can I save me some logic work by e.g. doing “equals 1,2,3” or do I really need to setup individual logic-lines for that? See https://prnt.sc/E5ZgwEk9SWflE.g. in Jira I could do something like labels in (a,b,c)Thanks!Jochen

Hi, I am using typeform in my wordpress website. I was using Contact form 7 and till then everything was working fine. From the day i started using Typeform ,  My google ads has stopped recording conversion this led to my business loss. I have checked my tags and its running fine without any issue. Please help me to resolve the issue.My Website : www.radianiz.comI have used typeform in “Cost Calculator” button.  

Hello,I have set the form to open as a popup triggered with button and/or automatic opening : But instead of pasting the code one by one on each post, I am using a theme features that allows to insert ads on all posts : However, this code would work if I paste it one by one on each page, but not if I paste on this theme feature (I have also tried with other ads insertion plugin, with no more success). Is there some stuff to add to the code to allows it to be displayed everywhere ? Here is my code :<button data-tf-popup="RDnbr270" data-tf-opacity="100" data-tf-size="70" data-tf-iframe-props="title=redactor-ai" data-tf-open="scroll" data-tf-open-value="30" data-tf-auto-close="1000" data-tf-medium="snippet" style="all:unset;font-family:Helvetica,Arial,sans-serif;display:inline-block;max-width:100%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;background-color:#0445AF;color:#fff;font-size:20px;border-radius:25px;padding:0 33px;font-weight:bold;height:50px;cursor:pointer;line

Hi! I need some insight on one of my Typeforms. When going through the questions, the images on each question will flicker at times. I have already compressed the images twice and resized to max 1068 pixels on each. If I make them any smaller, the photos are pixelated. Why is this still happening?Here is a link to my Typeform for reference: Link