VideoAsk conversations

The event tracking to Meta Pixel is no longer working, and we have also noticed that the Facebook Pixel integration has been removed from the VideoAsk interface. As a result, we are unable to verify or monitor the integration status.

Hola,Me gustaría saber por qué la integración de Meta Pixel / Facebook Pixel ya no está disponible en VideoAsk.Esta función fue muy importante para mi negocio, ya que utilizo los embudos de VideoAsk para las campañas de generación de leads en Meta Ads. El píxel me permitió rastrear acciones clave como la finalización de videos, el envío de formularios y los leads generados por mis campañas.He notado que la opción Meta Pixel ya no aparece en mis integraciones de VideoAsk y no he recibido ninguna notificación sobre este cambio.¿Podría confirmarme lo siguiente?¿Se ha eliminado permanentemente la integración de Meta Pixel? ¿Cuándo se realizó este cambio? ¿Por qué fue eliminado? ¿Existe alguna alternativa oficial para realizar el seguimiento de las conversiones de VideoAsk en los metadatos? ¿Se restablecerá la integración en el futuro?Su ayuda es importante porque este cambio afecta a la forma en que mido y optimizo mis campañas publicitarias.Gracias.

I’m using VideoAsk to collect short job promotion videos from individual agencies.Each agency will submit a video response for a specific job opening, and I need each individual video response to include or connect to that specific job’s direct link.In other words, I don’t want one general link attached to the whole VideoAsk. I need Response A to connect to Job Link A, Response B to connect to Job Link B, Response C to connect to Job Link C, and so on.Is there a way to have each respondent submit their unique job link and then have that link stay attached to their individual video response when I share or embed it?Basically, I need every individual response video to have its own correct, unique job link connected to it.What’s the best way to do this in VideoAsk?

Why does it take from 30 minutes to an hour to recieve a notification that I have an interaction?

I record a video in the system.I see it there.I would like to copy/paste SOME link to email or text to send out.No link?  Do I copy the HUGE long link in the Google Search bar?The U/I on this system --much development needed.On the paid plan now- I think--- but maybe be worth the dollars?Mark

Hi everyone,We’re currently integrating our application with VideoAsk and have followed the documentation closely, but we’re consistently running into 400 errors during the OAuth flow.Here’s what we’ve confirmed:All credentials are correct Webhooks are working as expected Our implementation aligns with the documentationOur use case:We want to allow service providers to connect their VideoAsk account to our platform and embed VideoAsk into their campaigns, so that service requesters can respond via VideoAsk within that flow.The issue:No matter how we configure OAuth, we receive 400 errors.Before we continue troubleshooting, we wanted to ask:Is this type of multi-user / platform-based OAuth integration supported by VideoAsk? Has anyone successfully implemented a similar use case? Are there any known limitations or required configurations not clearly outlined in the docs?Any guidance or examples would be really appreciated.Thanks in advance!

I’ve used VideoAsk for about a year now. I love the service, but with a recent form I am collecting 3-4x’s more anonymous responses to ones that actually fill it out! So I have a decent amount of people clicking to find out more info, but then leaving and I’m left with absolutely NO information.I’ve tried collecting info up front and on the back end through an EventBrite form. But with both ways, I just keep racking up a bunch of useless Anonymous clicks. So I’m left feeling like I’m losing ¾ of my interested people somewhere in the process. Any ideas and feedback would be MUCH appreciated!Here’s the link:  

The customers when recording a video the AUDIO is dead. https://www.truelatch.com/pages/contact I guess the big “contact support” button that we’re told to click on does nothing we have to get the support here.  Does anyone know why my customers when they record a video of their fence gate, no audio is coming thru.  I hate wasting their time.  I’ll have to delete this software if we can’t get this figured out.

I contacted support four days ago and nothing.  I am testing the  platform.  We watched the video and entered our contact information but the test email did not show up in the interactions area for Videoask. We have used this test email several times.Would that prevent Videoask from recording the interaction with this test email.Does anyone know the answer?  I am really disappointed I can’t get any help from Typeform.

I’m getting email notifications every time someone starts a Videoask and inputs their contact details. I only want to get email notifications when someone completes the whole thing successfully. How do I do this?

Is there anyway of personalising a VideoAsk with the prospects first name without creating another individual videos? Thanking you, Aftab

I plan to use VideoAsk at an in person conference to collect real time testimonials on iPads set up on tripods. I was able to build the flow to have redirect to the beginning and have a get started sync to work for our use case. But when I go to test recording on my iPhone, I’m seeing this image after pressing ‘Record your answer’. I then have to press the red button to open the native camera, press another red button to record, press stop, press use video, and then select yes that I’m ready to send. This is an arduous, not ideal user experience. And users can’t see the countdown timer. Is this fixable? Thanks!  

Can someone please respond to my email regarding billing for VideoAsk?My initial inquiry was replied to by an agent named Precious asking why I was cancelling. I listed all the reasons, and then - silence. It’s been weeks and no reply. I have replied 5+ times and no response. Now today, I get a bounce back saying the support email address is no longer active for Videoask, yet when you login to the website and click support button it just links to the obsolete email address.If you’re no longer supporting this product, please be forthright about it. I wish I never signed up.

I am trying to restrict the number of time participant can attempt. The time restriction is not helpful. 

Hello, I am experiencing an issue with text answers in VideoAskWhen respondents click into the text answer field in the VideoAsk and start typing, pressing the spacebar does not always insert a space as expected.Instead, the space bar appears to control the video (play/pause or record), as if focus has shifted back to the video area rather than staying in the text field. This issue is new and wasn't happening before, the space bar used to work correctly for typing spaces in this exact same VideoAsk Steps to reproduce:Open any VideoAsk that includes an open-ended text answer field. Click the button or option that advances to the open-ended text question. Start typing your answer in the text field. When you press the space bar while typing, instead of inserting a space between words, the video stops or plays (as if the space bar is controlling the video), so normal typing with spaces is not possible. 

new to 50/mo plan. why does the text overlay not show up in the build view but only in the preview mode? not a fade problem, checked everything and deleted and started over still issue

Is there a number at which I could reach somebody? I’ve had no replies to my emails to the support address. Thank you. 

Hi!When I set the time limit (seconds) to 60 (one minute) in Settings—and save my edit—the recording time defaults to 2:00. I can’t seem to make any changes. I have a paid subscription not a free account. Help please! Thank you.

For users that choose not to pay more to remove branding, the bar at the bottom on mobile devices covers the bottom question selector. Poor UI. The button should have enough padding or margin beneath it to make room for the banner.Also while I'm here, wouldn't it be great if we could control the size of the mobile widget versus the desktop one.Side note, the feedback button to feedback club in the dashboard has a 404 error on it, in case this is monitored by anyone, but I'm not holding my breath.https://www.videoask.com/help/how-it-works/4805110628372-be-a-part-of-the-videoask-feedback-club

I just started on VideoAsk recently and sent out VideoAsks to clients for testimonials. How do I edit (trim) and stitch together the segments for a single video to upload to my website once the submissions come in?

Hi everyone,I hope you’re all doing well. I’m trying to integrate a Typeform form into my website Hello Custom Boxes, but I’m not sure which setup is best for smooth performance and quick loading.Could anyone guide me on the recommended method for embedding Typeform, or share any best practices you’ve found helpful?Thanks in advance!

I've upgraded, but I still don't have more minutes, and my business depends on your service.

Hi everyone, I’m trying to create an app that duplicates forms, renames them, places the form in a specific folder and can toggle the form on or off. I’m using Zapier’s custom webhooks because the VideoAsk/Zapier prebaked recipes won’t work.When I got to register an app, I keep getting an error saying “Whoops, something went wrong...”There’s not follow up message or other error that I can see. Has anyone else seen this issue?

Hey there, looking to have some help working with a VideoAsk developer that could use the API connection to be hooked up to GoHighLevel so that my team members can duplicate the same VideoAsk form but just switch up the videos and the sequence via a GoHighLevel iFrame window, but not enough access so they can delete any videoasks.Looking to find someone that can help me with this project in the next 2-3 months and complete it within 30 days.Will pay 50% upfront and 50% when project completed. Thanks.

Hi everyone,I’m planning to use VideoAsk to collect reactions from 60–100 people right after a film. Each person would use their phone in their seat, see a written question, and record a short video/audio response.My main concern is whether the audio will be clear if everyone records at the same time in a cinema. Do you have tips for this setup, or know of anyone using VideoAsk in a similar live audience setting?. Thanks,