VideoAsk conversations

Many VideoAsk respondents are checking with us if we received their submission. It is very time consuming to respond to everyone individually. Is it possible for the respondents to receive a confirmation email once they completed or submitted their VideoAsk? Thanks!

I am unable to upload videos in MPEGI or WMA formats, which formats are acceptable?aaaagh, help! Cheers, Mick From Cov

I want to keep the prompt to the question visible while the user is replying or submitting their video / response.  Is this possible? 

Hey everyone. Do you think VideoAsk would be suitable for this use case?On-demand marketplace app matching families with carers Carers have profiles which families view. We provide carers with a VideoAsk link where they can answer a set of questions to create their own video. We then download the videos and then upload them to the carer’s app profile, for the families to view.Question: When publishing a video - is it possible in the edit to show the Viewer the questions being asked, before they see the respondents answer?Thanks for your thoughts.

 Hi,  I have created a TF using a few Video ask questions. I would like the Video ask questions to be mandatory. I don’t see an option do that at the moment. Is there a workaround for it? 

Has anyone tried embedding a VideoAsk video? Is there a way to do that so it’s not publicly searchable?In addition, does anyone know how to remove the “Get Started” button from a VideoAsk video? I don’t want to use the VideoAsk to collect information or take action. I just want it to host a non-publicly searchable video that’s embedded in my Typeform. 

Is there an integration that can forward / send the video viewer’s response to my email account?  I understand that I receive a notification, but I am looking to receive the video, audio or text response itself.

Hi, is it possible to integrate a “back-button” so that users can correct an answer they gave? This would be very helpful to decrease the bounce rate. Thanks!  

The contact form that VideoAsk offers to collect contactdetails at any chosen step, has a predefined text introduction. It suggests that contactdetails are wanted in order to “contact you”.But I will not and I don’t want my contact to think so either.They just booked their future consult with me already, and that will do.I use this Videoask to let us prepare a bit for this consult already. No need for prior “contacting you”. How can I adjust this predefined text?

Hi guys, hope you’re well!need urgently support:the Videoask App isn’t opening anymore.I’m using IPhone XR, everything was fine and since 3 days it only shows the start page (white and videoask logo) but doesn’t continue to login.need the app urgently to take my customers calls!!In general I feel all videoask related is lower as usual. looking forward to hearing from you!thanks, Patrick 

Anyone have any experience exporting VideoAsk transcripts to NVivo (for qualitative analysis)?

Good Morning, I hope this email finds you well. How do I save & share my video via email.  Thanks,Tonya 

I created a videoask and have placed it on a squeeze page/landing page.   I need to run an ad on Facebook but arent sure if I should boost it, run detailed ad, or what method? Also, I do not have a facebook pixel anymore.  Do we still need that to run an ad?I already know how to share it, just arent sure where! I appreciate your assistance.  

I just upgraded and created 2 videasks.It says my videoasks are live but the links to preview or view are not working.  https://www.executiveliontamer.com/feg3o6zwor https://www.leadershipnsoul.com/fv9y3msn2 I get a message on a white web page that says “not found” When I send an email after following the instructions, the web gets stuck.  HELP

Hello! I’m wondering how to get the Wordpress widget for VideoAsk to not appear until the visitor has scroll to the bottom of the page. Here’s and example: https://onvideo.co/Thanks in advance!

Hi with the APi, how to send the video to the question, I have the response : “The uploaded file is incorrect format ..” this the test , i have mal all test with ReadAsDataUrl for example or othe rmais si not working  thanks for you help function uploadVideo(questionId){ $.ajax({ url: rootURL+'urlforpresign', method: 'post', data: { 'questionid': questionId }, success: function(json) { if (json.code == 0) { } else { var presignedUrl = json.presignedUrl; var file = $('#file_'+questionId)[0].files[0]; var fileName = file.name; var reader = new FileReader(); reader.onload = function (event) { $.ajax({ url: presignedUrl, method: 'PUT', data: { file: fileName, file_data: event.target.result, file_type: 'vi

Hi,I would like to create a Videoask where the user can download a different file at each step. I tried to use advanced logic and to create a button that redirects to an url (to a file in dropbox), but it should be opened in another window. Is there some syntax that would work to pass the blank window target? Or is it a functionality that doesn’t exist yet?Thanks!

Hello,I would like to ask you if I can create a personality quiz on VideoAsk.I saw the how-to-create a Personality Quiz on Typeform, but the instructions are different.Could you please help me?Thank you,Agapi

Hello guys,We want to embed videoask in our platform (firebase) and want to pass parameters like user id etc. with the response of each user. So In my response sheet I have the user id and the responses of this user without I need to ask the user his name or userid. is that possible? Thank you for helpGr.

Hello everyone, I've been working with VideoAsk for a while now, and I'm using it to allow me to redirect a target of young people to our association website. Currently, 90% of our users are on mobile, so I would like to be able to share these videos and integrate them only in mobile version on my tools and presentations.Is there a solution that would guarantee me to share it only in this format, even when the video is played on a computer ?

I am learning about embedding a Videoask template on my website product page.  Are all of the templates displayed to the lower right of the page or is there a way to have the widget displayed as a section in the webpage?  Also, can different product pages have their own specific videoask for testimonials on that specific product only?  Thanks! 

Hey team,In my VideoAsk, we’d like to give people 15 or so questions to answer, but allow them to skip the ones they don’t want to respond to. Is there a way to allow someone to skip that I am not seeing? 

Dear community,I don’t find a solution in changing the shown term when a customer started a video call and is waiting for the call being answered. I am using Videoask in German but can't find any options in language settings to change this term: Wir suchen jemanden, Ihren Anruf nehmen… which is just a wrong expression.I am looking forward to reading from you.Thank’s a lot!Patrick

In order to start using any paid VideoAsk Plan, there seems to be no other option than enter creditcard details. I have stopped using them however, for a reason.I want to upgrade So I would like to use the (only) alternative option: my bank account. The card linked to it is governed (checked, validated)  by SEPA (European payments area) and supposed to be valid worldwide. But VideoAsk does not allow me to?VideoAsk , do you discriminate bankcardholders?? 

So I just set up and launched my 1st vidoeask and it has a few steps plus a contact form.I just received my 1st interaction but dont anything under contacts. Do I need to do anything else to set it up correctly?Thanks,Bosky