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Build your videoask

Questions and discussions about building videoasks

  • 342 Conversations
  • 1,381 Replies
342 Conversations
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rootedvikramExplorer
asked in Build your videoask
Showing Survey Progress in Videoask

Can we display the user's progress in the Videoask survey? For instance, showing '2 of 10' or '3 of 10' to let the user know they're on question 2 out of a total of 10 questions. This helps users track their progress easily. Please let me know. Thank you.

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rootedvikramExplorer
asked in Build your videoask
customer feedback of specific app screens

Is it possible to take customer feedback of specific app screens on VideoAsk. If yes, how?

547
Grace
Community Team
Cristóbal
CristóbalExplorer
asked in Build your videoask
consult friends

Hola a todos!  por favor  quisiera saber como hacer para que el videoask comience a funcionar inmediatamente sin necesidad que el usuario deba presionar ningun boton?Esto porque he recibido algunas sugerencias que el usuario piensa que es un error que el vido que aparezca luego de presionar un CTA y no le dan clik para escucharlo.Me pueden ayudar por favor, gracias -- Google Translation --  Hello everyone! Please, I would like to know how to make the videoask start working immediately without the user having to press any button?This is because I have received some suggestions that the user thinks it is an error that they see it appear after pressing a CTA and they do not click to listen to it.Can you help me please, thank you

733
Liz
Community Team
Tecnoo
TecnooExplorer
asked in Build your videoask
Dark video when uploaded

Hello when uploading videos, they become dark, and seem particularly compressed. What can we do ? What format should I send exactly? What resolution? Our videos produced by professionals are perfect on PC.Here is the example link: https://contact.tecnoo.fr/THANKS

1142
Grace
Community Team
Lorenz Nenning
Lorenz NenningExplorer
asked in Build your videoask
Various NPS Scales just bellow each other needed

Hi there,In our survey we ask clients of the importance of various topics, lets say at least 5. If they dont see them all next to each other, they can not fill it our right. Maybe they give topic 1 a 10 and 4 steps later they see topic 5 and think its more importnat than topic 1. To work out clients priorrities its very importnat that we can create various NPS Scales just bellow each other so the client finaly compares as well the importance of the different topics with each other.How can we sort this problem best?Thanks for your help in advance Lorenz

495
Liz
Community Team
P
PremierExplorer
asked in Build your videoask
How to make the back camera default open in VideoAsk?

When a respondent is prompted to record a video I want their camera to default open with the Back Camera, not the front. Many of my respondents do not figure out how to flip the camera around and abandon my request. They are not recording a selfie video, rather, areas of their home for us so the back camera is needed.   

783
Grace
Community Team
Redtail
RedtailExplorer
asked in Build your videoask
Change GO to NEXT?

Is there a way that I can change the GO text to the word NEXT on the button to advance to the next video question? If so, where do I go to do so?

365
Grace
Community Team
TakeHold
TakeHoldExplorer
asked in Build your videoask
how to reset videoask drop off data

I’ve been testing my VIDEOASK and it’s collected some “user” data. I would rather delete that data than copy the video and re paste all the urls. 

726
Grace
Community Team
Maria Mar
Maria MarExplorer
asked in Build your videoask
I want to create a white background for the comment fields and the last screen because it's hard to read the text in any color background. How can this be done?

Hi, Video Ask Tribe,I’m happy with the branding of my first VA overall. But the fields where the audience needs to write their comments and the last screen, where I need to give instructions and they need to answer are not legible. THey need a white background with black text. Is that possible? How can I do it? If this is not possible, what can I do with the current branding options to get these fields to be more legible? Thanks.

1428
Edward Harding
BasHudepohl
BasHudepohlExplorer
asked in Build your videoask
Bad colors

Hi, I uploaded my videos but the color is very whitened. I read about this problem before and the solution should be: format to mp4 and 1080x1920. I did both but without success. Do you have any suggestion?

493
Liz
Community Team
MaxUnico
MaxUnicoSocializer
asked in Build your videoask
Call us?

Is it possible in VideoAsk to have people call me directly on my phone or our 1-800 number? I tried to create a “call us know” button link to our telephone number, but I could not find a way to do it. VideoAsk is excellent for initiating video calls and having end users click a button and make a direct call will help tremendously to increase our direct calls. I ask this here because if it’s not possible, it’s such an excellent feature and a potential game changer for any company with a business running around direct calls to a call center or a persona that receives direct calls from potential clients. If not possible, what are my options to show my telephone?Thanks.Max

20210
Grace
Community Team
C
cateachExplorer
asked in Build your videoask
Disable download button on the "Share all interactions" page?

Is there a way to disable the download button on the “Share all interactions” page? I’d love to share the video replies for the public to see, but don’t want it to be so easy for them to download and save the video.I’ve looked all over but can’t find any settings to turn the download button off. Any tips would be great! Thanks!  

754
Grace
Community Team
Javier Rodriguez
Javier RodriguezExplorer
asked in Build your videoask
How do I end a videoask with an action button to download a form/material?

Hello. How do I end a videoask with an action button that allows recipients to either: click on a button to download a form/materials such as a PDF click on a button to take them to a spcific URL.I was able to add a BUTTON but couldn’t get it to do anything.Thank you,Javier

755
Grace
Community Team
Jeanne Dimmick
Jeanne DimmickSharing wisdom
asked in Build your videoask
One Videoask variable and one Mailchimp variable

Hi there. You have good clear on instructions on how to pass a variable from Mailchimp into a Videoask if you Videoask is embedded in an email.  You mention three specific variables you can pass from Mailchimp: Email, Name, and Phone.  I want to pass the email from Mailchimp as you indicate, but I also want to pass a custom variable which I will set at the time of embedding (basically a question number telling me what question they answered, which helps me number responses). I have tried all different formats in the code - adding it onto the url the usual way I have in website embeddings (#question_number=3200), adding it in the Mailchimp format after ?autoplay=true (#question_number=*|3200|*) etc.  I can’t quite seem to figure it out.  Appreciate any suggestions.  

373
Grace
Community Team
Nikola Velickovic
Nikola VelickovicExplorer
asked in Build your videoask
Contact details not collected

I am using VideoAsk for customer onboarding. I am using hidden fields to identify my customers before they start the VideoAsk. At one point I want to ask them to refer another member of their organization by submitting the contact form. Where is this information stored? I cant find this filled contact form anywhere…Thanks!

291
Grace
Community Team
Finja Görg
Finja GörgExplorer
asked in Build your videoask
Button next to calender?

Hey there!in the best case, the leads in my videoask end up booking a date in the calendar. Is it possible to display an alternative button next to the displayed calendar? Greetings, Finja 

141
Grace
Community Team
IngridKov
IngridKovExplorer
asked in Build your videoask
Implementing text in the side bar (where we have questions/answers)

Hey! I am creating a video where I would like to implement text with emails (which people have to use to give us access) into the sidebar where the question+answers are situated. Is there any possibility of not putting the text as an overlay on the actual video but actually putting it in the sidebar? 

551
Grace
Community Team
Finja Görg
Finja GörgExplorer
asked in Build your videoask
Place my written question above the answertypes

Hello Community, I would like to place the question that is now displayed as overlayed text in the right side of the screen above the answer options. Can someone help me here? Greetings from berlin

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Grace.H
Typeform
danielvideoask
danielvideoaskExplorer
asked in Build your videoask
Hebrew Support

Is there any way to get Videoask to support Hebrew and if now doesn anyone know when will it be supported?

481
Liz
Community Team
Dennis Royo Benito
Dennis Royo BenitoExplorer
asked in Build your videoask
VIDEO QUALITY

Hi, When I upload a video to my videoask, the program automatically aplies a yellow filter on my video that change the natural light in which it was recorded. I don’t know how to fix that. I’m recording with my Iphone 13 camera in 4K and 60fps, and before uploading it has a high quality, but when I upload… it changes. If someone can help me, Thanks.

1043
Grace.H
Typeform
RepZ Fitness
RepZ FitnessExplorer
posted in Build your videoask
VideoAsk for fitness and lifestyle community

This is a Community for the Over 40’s, that have busy lifestyles and seem to be juggling their diaries to fit in time to workout become healthier and live an energetic lifestyle.

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Grace.H
Typeform
Mferg
MfergExplorer
asked in Build your videoask
Collecting responses from anonymous users

Hi everyone, We’d like to use an NPS feedback in our videoask. However, the goal is to collect long term feedback from individual users and see how their ratings change over time. After digging around on the website I couldn’t find an exact answer, but is it possible to view respondent’s individual scores if we skip data collection (i.e. everyone remains anonymous)? Any answers, tips or feedback welcome!

502
Grace.H
Typeform
Flusk
FluskExplorer
asked in Build your videoask
Create condition based on a custom variable

Hi,Is it possible to create a condition based on a custom variable’s value? For example, I’d like to pass a variable customer_has_trial_left and if true, I would like to be able to offer the customer to start a trial, but only if he still has a trial left, otherwise it goes to another step. If not possible, what workarounds are possible?Thanks

333
Grace.H
Typeform
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brandoaireExplorer
asked in Build your videoask
Default to screen share

I have an application where I am seeking feedback from customers but want the option to default to a screen share in the “open ended” response bucket. I realize you can do this through the “video” response, but I think conversion would be higher for many viewers who assume this means recording a video of _themselves_ not just a video of their _Screen_. If this is possible already, let me know!

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Grace.H
Typeform
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RenataChangExplorer
asked in Build your videoask
Bug in deletion of responses

I can successfully delete the first response when I try to do so, but deleting the second one causes an error message; I must reload the page to continue deleting responses. Please offer assistance as I've tried Chrome, Firefox, and Safari with no improvement.

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Grace.H
Typeform

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