Build your videoask

Hi, Within our VideoAsk flows we would like to make certain or all steps mandatory to answer/fill in so that users cannot skip questions. I cannot find a solution or work-around for this. Any ideas? Thank you!

Is it possible to add a video without a question, i.e. an introductory or explanatory video?

Hi, I’m creating a new videoask and the title option for each step is missing. I know it should be up the top near “answer type”, but it’s missing.  Everything’s called “untitled” and it’s tough to follow my steps.

Hello,I’m having issues with a password protected VideoAsk. I chose not to show controls and to show subtitles, and yet the live version shows controls while the subs don’t show up automatically.This doesn’t happen with two other non-password protected VideoAsks. It looks like a bug - I texted the support last Friday but haven’t received an answer yet.  

I have a series of VideoAsks with question prompts.  I want the text overlay to stay up on the screen at the end so that viewers can refer to the question while they’re answering.  For all but one of the videos, it works fine, but for one of them, the text disappears at the end of the video and I can’t figure out how to change that setting.  I see how to adjust the length of time it stays up, but that just makes it start further back into the video, which isn’t what I want.  I want the text overlay to start near the end of the video and the STAY there after the video ends.  Would love any guidance from the community, thank you!

Can you limit the number of responses 1 user can submit in a given time period? I’m having an issue where people are submitting more than 1 videoask per day, which isn’t ideal. 

 This is the content that appears over the video. How do I remove the X (close button) shown in this image on VideoAsk so that the user is not able to close the question? Thank you.

Can we display the user's progress in the Videoask survey? For instance, showing '2 of 10' or '3 of 10' to let the user know they're on question 2 out of a total of 10 questions. This helps users track their progress easily. Please let me know. Thank you.

Is it possible to take customer feedback of specific app screens on VideoAsk. If yes, how?

Hola a todos!  por favor  quisiera saber como hacer para que el videoask comience a funcionar inmediatamente sin necesidad que el usuario deba presionar ningun boton?Esto porque he recibido algunas sugerencias que el usuario piensa que es un error que el vido que aparezca luego de presionar un CTA y no le dan clik para escucharlo.Me pueden ayudar por favor, gracias -- Google Translation --  Hello everyone! Please, I would like to know how to make the videoask start working immediately without the user having to press any button?This is because I have received some suggestions that the user thinks it is an error that they see it appear after pressing a CTA and they do not click to listen to it.Can you help me please, thank you

Hello when uploading videos, they become dark, and seem particularly compressed. What can we do ? What format should I send exactly? What resolution? Our videos produced by professionals are perfect on PC.Here is the example link: https://contact.tecnoo.fr/THANKS

Hi there,In our survey we ask clients of the importance of various topics, lets say at least 5. If they dont see them all next to each other, they can not fill it our right. Maybe they give topic 1 a 10 and 4 steps later they see topic 5 and think its more importnat than topic 1. To work out clients priorrities its very importnat that we can create various NPS Scales just bellow each other so the client finaly compares as well the importance of the different topics with each other.How can we sort this problem best?Thanks for your help in advance Lorenz

When a respondent is prompted to record a video I want their camera to default open with the Back Camera, not the front. Many of my respondents do not figure out how to flip the camera around and abandon my request. They are not recording a selfie video, rather, areas of their home for us so the back camera is needed.   

Is there a way that I can change the GO text to the word NEXT on the button to advance to the next video question? If so, where do I go to do so?

I’ve been testing my VIDEOASK and it’s collected some “user” data. I would rather delete that data than copy the video and re paste all the urls. 

Hi, Video Ask Tribe,I’m happy with the branding of my first VA overall. But the fields where the audience needs to write their comments and the last screen, where I need to give instructions and they need to answer are not legible. THey need a white background with black text. Is that possible? How can I do it? If this is not possible, what can I do with the current branding options to get these fields to be more legible? Thanks.

Hi, I uploaded my videos but the color is very whitened. I read about this problem before and the solution should be: format to mp4 and 1080x1920. I did both but without success. Do you have any suggestion?

Is it possible in VideoAsk to have people call me directly on my phone or our 1-800 number? I tried to create a “call us know” button link to our telephone number, but I could not find a way to do it. VideoAsk is excellent for initiating video calls and having end users click a button and make a direct call will help tremendously to increase our direct calls. I ask this here because if it’s not possible, it’s such an excellent feature and a potential game changer for any company with a business running around direct calls to a call center or a persona that receives direct calls from potential clients. If not possible, what are my options to show my telephone?Thanks.Max

Is there a way to disable the download button on the “Share all interactions” page? I’d love to share the video replies for the public to see, but don’t want it to be so easy for them to download and save the video.I’ve looked all over but can’t find any settings to turn the download button off. Any tips would be great! Thanks!  

Hello. How do I end a videoask with an action button that allows recipients to either: click on a button to download a form/materials such as a PDF click on a button to take them to a spcific URL.I was able to add a BUTTON but couldn’t get it to do anything.Thank you,Javier

Hi there. You have good clear on instructions on how to pass a variable from Mailchimp into a Videoask if you Videoask is embedded in an email.  You mention three specific variables you can pass from Mailchimp: Email, Name, and Phone.  I want to pass the email from Mailchimp as you indicate, but I also want to pass a custom variable which I will set at the time of embedding (basically a question number telling me what question they answered, which helps me number responses). I have tried all different formats in the code - adding it onto the url the usual way I have in website embeddings (#question_number=3200), adding it in the Mailchimp format after ?autoplay=true (#question_number=*|3200|*) etc.  I can’t quite seem to figure it out.  Appreciate any suggestions.  

I am using VideoAsk for customer onboarding. I am using hidden fields to identify my customers before they start the VideoAsk. At one point I want to ask them to refer another member of their organization by submitting the contact form. Where is this information stored? I cant find this filled contact form anywhere…Thanks!

Hey there!in the best case, the leads in my videoask end up booking a date in the calendar. Is it possible to display an alternative button next to the displayed calendar? Greetings, Finja 

Hey! I am creating a video where I would like to implement text with emails (which people have to use to give us access) into the sidebar where the question+answers are situated. Is there any possibility of not putting the text as an overlay on the actual video but actually putting it in the sidebar? 

Hello Community, I would like to place the question that is now displayed as overlayed text in the right side of the screen above the answer options. Can someone help me here? Greetings from berlin