Build your videoask

I’m interested in customizing my Video ask exactly like this because I want to put one on my website thank you page to collect data.  However, I don’t know what plan one needs in order to write text on the form itself like Step 1, Step 2, Etc…or something like “Welcome To Freedom” as a big title. I don’t see how to do this in the free version, and when I look up plans, I don’t see this feature mentioned anywhere. I only know how to add the text overlay on the video itself.

I have tried, just testing create a video in portuguese. But it didn’t work well. The videos was not loaded and only a picture showed at the app. Now I wish to know if it should work in portuguese languages like it does in english?  Thank you very much!Romulo

Are there video ask coaches?  How do I find them and are they reasonable to help with my new projects?

Hi!Maybe it’s a silly question, but I would like to remove the first page in my videoask, so when checking the answers I can go directly to the video itself and not that “¡Empezar!” page. Could you please help me?Thank you very much!  

WOW, I am absolutely blown away by the tech built by the Typeform team with VideoAsk - I’m SO excited to deploy this!I’m especially interested in having my sales team try the “LiveCall” feature - but a few questions:What happens if we get dozens of calls an hour? Is this manageable or is there a scalability issue? We have 4 reps, and they could all be logged in and grab calls when they can When the sales rep does pick up, is there a way for her to be able to view everything that’s been submitted thus far on the VideoAsk? Our videoAsk has the user complete an application for a phone call, and of course the information entered by this point would be helpful for the sales rep.Thank you! SUPER impressed with this tool and community

trying to get into the build function and received this error message - error occurred on client and it wont allow me to build or do anything anymore

I need to track video dropoff and see what % of users make it to certain parts of the video. Vidalytics and Wistia both have a feature that shows you watch rates and % of people that make it to parts of your video. Anyone use other tracking software with videoask to track what % of videos are watched and see exact dropoff? 

My brand does not extend to the new password page.  I like the feature, but is there a way to brand it to the rest of my videoask?  

Hello everybody :) How can I link from the last step of my video ask to my landingpage? 

I really like this product, and have loved the support in setting up that I have gotten.  But I have the feeling the product is just not working for me.  Currently I have two ask flows, one in Spanish, the other in English.  The Spanish flow has an 81% abandonment rate.  The English, 76%.  I get the daily emails where I see people are clicking the asks all the time. The problem is, they are not converting.  I see no impact on my business.  Is there a way I can better measure what is going on here?

Has there been a change to the VideoAsk Work Flow that removed the “Record your answer” button?  Scenario:  When the Open Ended option is chosen and there are two or more options selected (Video, Audio, Text) then the buttons appear to select which option you want to use to answer a question.  However, if only the Video Option is available, then the Record Your Answer Button is removed, and the user goes directly to the record option.  Is this a bug, or a new work flow?  Removing the button for someone to select before recording adds clutter and really doesn’t follow good psychometric principles for Question Answer flow.  I really hope this is just a bug, and not a feature.  Thanks. Just noticed that in Build mode the Button appears. In live or preview mode, it is missing.  I have added screenshots. 

I can edit the contact form easily enough using this guide, but I would really like to ask for First Name on the first row and Last Name on the second row, and this is effectively impossible. The only way I can do it is to either:change “Name” to “First Name” and “Product Name” to “Last Name,” but then the contact form is super-janky because the email and phone number fields separate the First Name field from the Last Name field, or ask an open ended (free response) question right before the contact form that is just for “First Name” or “Last Name” and then change the “Name” field to be the other one, but then the collection is super-janky because I am effectively breaking up the contact form into two screens​​​​​I would love to see more control over the contact form, please!

I would like to put the widget a little higher on my page so that it doesn't overlap with the elements on my site. Do you have a solution? (screenshot attached)   

I love the LiveCall feature in VideoAsk, such a great feature, but it has one problem for us; it only allows for video calls. Is it possible to have also just audio calls? Not all customers want a video call. Most of our clients are at home, unprepared for a live call, and prefer just an audio call. A video call is a turn-off and they will not press the “video call” now option. If it’s not implemented, it would be great to have it. The feature is already there for video with audio; what about only audio?. I am looking forward to hearing from VideoAsk or the community since this is an important matter for our implementation. Thanks!.Max

Hey, y’all. Just putting in a suggestion/feature request for VideoAsk —I would *love* to see an option in Settings to turn on “Collect Contact Info” as a default, so that I don’t have to remember to toggle it on for each, individual video I create. I often forget to toggle it on, so I’m always receiving replies from “Human,” and can’t reply back directly in the same thread, and instead have to create a new thread or just email them back separately. It’s suuuuuper annoying, and seems like it wouldn’t be too hard to implement.Thanks, team!

When is video ask going to add a “response required” feature?

Hi,VideoAsk appears to only allow a very narrow space at the bottom of the screen for multiple choice questions on a mobile device. This makes it difficult to see a fourth multiple-choice option.Is there something that I can do to make this look better? 

can I add a hyperlink to a button, or smthg for redirect folks when they’ve finished?

I need to integrate a video recording assignment tool to my LMS.Does VideoAsk provide LTI integration?  

I know that I can ask for a participant’s contact information using the contact form, but I really want to create a form that asks for the participant’s contact information AND the participant’s friend’s contact informationI can obviously ask for this using the open ended (free response) question type, but then I lose all of the email and phone validation checking that I really need to scale.Can you please add email and phone question types for VideoAsk like you have for Typeform?

I’ve set the background color to Black but it doesn’t show up properly. I’m very frustrated with VideoAsk as what I save to the steps and what I see in the design side is NOT what is showing up on the public-facing live version. I urgently need to get this VideoAsk out to my clients but I can’t seem to get a response. Waiting for Dan to reply with help still. I sent a VideoAsk to him to show proof that this is not working. Help!UPDATE: This issue seems to be specific to when the “Passcode” is added to the VideoAsk. When the passcode is removed then it seems to apply the correct changes and background, but why would it not retain the design elements when a Passcode is added to get into it????

We don’t have any control over the order in which the options to respond appear. If we really want Video to be the preferred option, we should be able to make that listed first (on the left) and so forth. We can only control which ones appear and then the bigger button for video. Please add ability to reorder the options please.   

I’ve already follow the instructions as provided at https://www.videoask.com/help/how-it-works/4678395283860-can-i-customize-the-contact-form-in-my-videoask and unfortunately it doesn’t work. I updated the default language for the webform in the Language Edit section but the changes do not reflect. In fact, oddly the text disappeared altogether so now there is nothing. Really this is a cumbersome process. First, this should work when the instructions are followed (I tripled checked) and even better yet would be allow people to edit any of the text at the top of the webform more easily right on that VideoAsk step. What am I doing wrong that it won’t hold the changes I’ve made per the instructions? 

@VideoAskhelpcan you upload a short video file (.mp4) to VideoAsk to use as an email banner in a HubSpot email campaign? If so, what are the recommended dimensions in pixels for the video file?

We are getting an error on all our VideoAsks that says “refused to connect.” We are also seeing the error below when we click one of our VideoAsk links Any idea what could be causing this? This is the first time we are seeing this error.  Thanks!