Build your videoask

Is it possible in VideoAsk to have people call me directly on my phone or our 1-800 number? I tried to create a “call us know” button link to our telephone number, but I could not find a way to do it. VideoAsk is excellent for initiating video calls and having end users click a button and make a direct call will help tremendously to increase our direct calls. I ask this here because if it’s not possible, it’s such an excellent feature and a potential game changer for any company with a business running around direct calls to a call center or a persona that receives direct calls from potential clients. If not possible, what are my options to show my telephone?Thanks.Max

Is there a way to disable the download button on the “Share all interactions” page? I’d love to share the video replies for the public to see, but don’t want it to be so easy for them to download and save the video.I’ve looked all over but can’t find any settings to turn the download button off. Any tips would be great! Thanks!  

Hello. How do I end a videoask with an action button that allows recipients to either: click on a button to download a form/materials such as a PDF click on a button to take them to a spcific URL.I was able to add a BUTTON but couldn’t get it to do anything.Thank you,Javier

Hi there. You have good clear on instructions on how to pass a variable from Mailchimp into a Videoask if you Videoask is embedded in an email.  You mention three specific variables you can pass from Mailchimp: Email, Name, and Phone.  I want to pass the email from Mailchimp as you indicate, but I also want to pass a custom variable which I will set at the time of embedding (basically a question number telling me what question they answered, which helps me number responses). I have tried all different formats in the code - adding it onto the url the usual way I have in website embeddings (#question_number=3200), adding it in the Mailchimp format after ?autoplay=true (#question_number=*|3200|*) etc.  I can’t quite seem to figure it out.  Appreciate any suggestions.  

I am using VideoAsk for customer onboarding. I am using hidden fields to identify my customers before they start the VideoAsk. At one point I want to ask them to refer another member of their organization by submitting the contact form. Where is this information stored? I cant find this filled contact form anywhere…Thanks!

Hey there!in the best case, the leads in my videoask end up booking a date in the calendar. Is it possible to display an alternative button next to the displayed calendar? Greetings, Finja 

Hey! I am creating a video where I would like to implement text with emails (which people have to use to give us access) into the sidebar where the question+answers are situated. Is there any possibility of not putting the text as an overlay on the actual video but actually putting it in the sidebar? 

Hello Community, I would like to place the question that is now displayed as overlayed text in the right side of the screen above the answer options. Can someone help me here? Greetings from berlin

Is there any way to get Videoask to support Hebrew and if now doesn anyone know when will it be supported?

Hi, When I upload a video to my videoask, the program automatically aplies a yellow filter on my video that change the natural light in which it was recorded. I don’t know how to fix that. I’m recording with my Iphone 13 camera in 4K and 60fps, and before uploading it has a high quality, but when I upload… it changes. If someone can help me, Thanks.

This is a Community for the Over 40’s, that have busy lifestyles and seem to be juggling their diaries to fit in time to workout become healthier and live an energetic lifestyle.

Hi everyone, We’d like to use an NPS feedback in our videoask. However, the goal is to collect long term feedback from individual users and see how their ratings change over time. After digging around on the website I couldn’t find an exact answer, but is it possible to view respondent’s individual scores if we skip data collection (i.e. everyone remains anonymous)? Any answers, tips or feedback welcome!

Hi,Is it possible to create a condition based on a custom variable’s value? For example, I’d like to pass a variable customer_has_trial_left and if true, I would like to be able to offer the customer to start a trial, but only if he still has a trial left, otherwise it goes to another step. If not possible, what workarounds are possible?Thanks

I have an application where I am seeking feedback from customers but want the option to default to a screen share in the “open ended” response bucket. I realize you can do this through the “video” response, but I think conversion would be higher for many viewers who assume this means recording a video of _themselves_ not just a video of their _Screen_. If this is possible already, let me know!

I can successfully delete the first response when I try to do so, but deleting the second one causes an error message; I must reload the page to continue deleting responses. Please offer assistance as I've tried Chrome, Firefox, and Safari with no improvement.

Already solved this, but I can’t delete the post!

Hello,Does someone know if there is a way to hide the link that allow to record again the video that has been done (that we didn’t like for example)?The idea is to let the guest recording only one video for each question, and not allow him to change it once it’s done.Thanks for your help.

Hey guys, I don’t know if someone can help me.  I have created my first VideoAsk, but the video colours are all washed out. It looks like there’s a filter on them. How do I fix it? VideoAsk Original videoThank you!Carolina

Hello, after logging in, I can’t find previous video ask flows to edit them.  How do i navigate to a previous video ask flow? 

Hi! Is there any way to create Picture Choice Questions (multiple choice question with images) with VideoAsk API? Like this https://www.typeform.com/help/a/picture-choice-question-360052865591/?attribution_user_id=454f9496-cffe-4436-b215-4cc10eb26bf0

If someone responds to my videoask with the text option, then my assumption is that is their preferred method of communicating.  I only see the option to respond to them via video or audio. Is responding via text not an option?  

Hi all 👋I was wondering if the team could give us either an update (or a sneak peek) on what features are coming next to VideoAsk! I check the ‘Product Updates’ page pretty much daily to see what new things are on the horizon 😅I also thought it would be good to have a discussion with other community members around what features/ideas you’d like to see come to the VideoAsk platform?(apologies if there is another thread with this topic - I couldn’t seem to find one)

Here is the purpose of me using videoask. Every month we release an internal sales newsletter and would like to feature a “seller of the month” section which spotlights a seller sharing their story on particular “win” or challenge they overcame to either gain new business, additional business or even retaining a customer. We do not want to interact with our audience but rather leverage this to send to the seller of the month recording their responses to questions asked. Is this possible to do? Send a video ask to the seller of the month asking them a series of questions where they can then record themselves and video ask puts it together? ThanksIf this is not the right platform please let me know. 

Hi, I’m using videoask to place an interactive educative video on my page, where users decide which of the offered questions they ask to experts.. I’m not collecting any inputs from my users. After one year I checked the dashboard and the results: obviously it didn’t track at all how many users viewed or interacted with my videoask.And yes. It’s been definitely more than zero. Is there something I forgot to activate? 

Hi, it’s only my first day exploring VideoAsk, but since I’m such an organisation-freak this is bugging me right away.I selected a few templates that I wanted to try out and put them in a folder, but they’re displayed in the order that they were created and there’s no apparent way to re-organise them - dragging them to a new order doesn’t work and there’s nothing in the three dots menu either.It’s not a problem right now while I’m just trying it out but what about when I have a lot more VideoAsks?Things are going to get real messy and frustrating further down the line I think. I want to arrange them in a 1, 2, 3 order instead of 3, 2, 1.