VideoAsk conversations

I am still testing VideoAsk to see if it will work for my application and I built a simple form and on mobile I need to play the video a few times to get the button to load. I have no delay set at all.

My four multiple choice answers are visible if I can avoid text wrapping.I observe that the answer boxes are wider when width="560px"and narrower when width="100%" or width="680px".Is there a general rule that I can count on to avoid text wrapping? (Note: I am not asking about the 255 character limit.)

Hi guys, is it possible to use the Stripe integration only for single and fix amount payments?What I am looking for is a way to charge clients on the bases of: Did the already do a payment, not charge them if contact form is filled in with the same name…, a way to directly charge a subscription in this step. Looking forward to hearing from you! Thanks a lot!

Olá, gostaria de utilizar a ferramenta, para inserir vídeos curtos sobre os produtos, justamente na página de produtos. Para que os visitantes do site possam conhecer melhor os produtos. A ideia não é que eles fazem perguntas ou os vídeos sejam de SAC, mas sim, apenas um vídeo demonstrativo. Consigo fazer isso? Aguardo, obrigado. Google translate: Hello, I would like to use the tool to insert short videos about the products, precisely on the product page.So that website visitors can get to know the products better.The idea is not that they ask questions or the videos are from SAC, but rather, just a demonstrative video. Can I do this?Thank you.

I work with Deaf users and sign language. I would like to have them watch a video and respond while the video is playing. Is that possible. When I designed some small surveys, and hit preview, it allows me to record my response while watching the video playing. I shared this with a colleague and she says that no, she can not record her answer and simultaneously watch the video. I must be doing something wrong. Help

Hi, can I change the language in the contact form filed? I for example to write in the first filed instead of the word name in English to it in my language?

So you’ve finished creating your videoask, and now it’s time to start collecting responses! Let’s take a look at some of the different ways to share your videoask Share the URL link Each videoask has it’s own unique URL, you can find this URL in 3 different places: Once the videoask is live, and before you receive any responses, you’ll find the link in the inbox here: As soon as you start receiving responses, those options will disappear, but fear not you can find everything you need for sharing in the Share & Embed button: From here you can copy the link any time, add variables to your url, and grab the code for sharing via email, or embedding your videoask as a widget or iframe on a website. The final place to find the url is in the build area - you have two options here, one to open the live videoask, or if you just want to test it out without submitting any responses, hit the preview button Top tip! If you want to share your videoask to do some testing with your team before you rec

It must be an easy fix, but apparently, I cannot find the correct way of doing it :D So the question is how do I remove this “Reply” button and get the multiple choice to show after it? thanks in advance for your help!

My first video segment includes some graphics that I explain with voiceover. I would rather that the viewer ONLY SEES ME talking muted prior to when they click PLAY — in other words: to have the looping muted video just be the first twenty seconds of that first video segment. The workaround I’m trying to avoid is to have the viewer click PLAY and then need to click CONTINUE after twenty seconds. Ideas?

Hello, I am currently having a problem with the payment configuration. The connection with Stripe is fine. But impossible to change the amount in the interface... which remains hopelessly at 0.50doll. Please, I need an answer I should have finished this topic last night. Why is it bugging? Thanks Sincerely Will2

Hi Is it better to take a video vertically or horizontally assuming that I want to embed a widget on the lower right side and that it will open only on the right side of the screen? Thank you, Itay

Hello, I uploaded my synthesia-made video to the videoask. However, the original version does not fit the screen, it is too focused. If I choose 'fit the video' option, then it there is a big plack gap on the upper side and down side of the video. How can I fix this problem? Best, Levent

Buttons suddenly not visible on mobile site?

Hey Guys, Im desperate because Videoask stopped working here. I have tons of videos collected with videoask. All of them are connected with my platform by APIs and embeding URL. Today, feel hours ago, all of them have stopped and don’t play anymore, Even the oldest, as you can see here: https://museudapessoa.org/historia-detalhe/?id=42392. I’m still colleting new videos, they can be played inside Videoask platform, but they don’t play anymore when the embed link is executed. Are anyone with the same problem?

I'm looking to use videoask on my website as a start here button to walk people through a series of questions that will hopefully cink to Keap in the form of tags depending on response. These tags will then automatically drop them into marketing campaigns. Can this be done?

I have a problem using VideoAsk with Make.com (Teams plan)I don't know if the problem is in the VideoAsk or Make.com part. I have 2 org in VideoAsk : My Org and My Company Org (Brand Plan).I'm one of the Admin of the Company org. When i'm connecting to VideoAsk from Make.com, i only see the Video from My Org and can't see the video from the Company Org. When I try to access VideoAsk from Zappier, I can see everythings. Anyone can help me ? Another linked question : There is two ways to connect from VideoAsk :- For the first one, you just have to click on a link, and click accept on the next pop-up. After that, I can see Make in the Authorized Apps in VideoAsks settings.- For the second one, I have to enter a Client ID and a Client Secret and I can't see where I could find that in VideoAsk. Anyone know what to do ? Maybe using this second way will solve my first problem :)

I’ve set up a video ask, but keep getting this message when i use the share link: This site can’t be reached.

Hello, Is there any way we can show the answers of our videoask without showing the name and email of the users who record it? We activated the skip data collection option and disabled “collect contact details on this step” but still when we show the answers this type of info is shown (name + email of the user). Thanks!

I’m working on a sequence that has many multiple choice options. However, on mobile the viewer is unable to view on screen. Is there an option to scroll on the videoask page to view and select? It appears any more options than C won’t be viewable and clickable?

I would like the option to reply to submitters with a text message rather than just video and audio. Thanks for listening :-)

I created a first scenario in French and then I duplicated it to turn it into English. When I changed the subtitles for the English version, the subtitles also changed in the French scenario and I do not understand why. Could you help ?

do you know da wae?

Is there a way on Videoask to blur the background of the camera when recording myself? (Whether I'm the "Videoasker" or the person who is replying to the videoask) Similar to how Zoom allows you to blur your background. Like in this pic from Google showing how to blur background on Zoom

I.e. we want the product pages to talk about that product not just a general widget.

Video keeps playing in the background even after live call is connected, how to go about fixing this?