VideoAsk conversations

Hi - we are using videoask as a christmas greeting mechanism (zapier to auto send recorded video greetings to recipients). At the moment recipients cant view the videos as only videoask account holders can view the videos - is there any way around this? (i.e. make response url public)

Hi,VideoAsk appears to only allow a very narrow space at the bottom of the screen for multiple choice questions on a mobile device. This makes it difficult to see a fourth multiple-choice option.Is there something that I can do to make this look better? 

can I add a hyperlink to a button, or smthg for redirect folks when they’ve finished?

I need to integrate a video recording assignment tool to my LMS.Does VideoAsk provide LTI integration?  

I know that I can ask for a participant’s contact information using the contact form, but I really want to create a form that asks for the participant’s contact information AND the participant’s friend’s contact informationI can obviously ask for this using the open ended (free response) question type, but then I lose all of the email and phone validation checking that I really need to scale.Can you please add email and phone question types for VideoAsk like you have for Typeform?

I’ve set the background color to Black but it doesn’t show up properly. I’m very frustrated with VideoAsk as what I save to the steps and what I see in the design side is NOT what is showing up on the public-facing live version. I urgently need to get this VideoAsk out to my clients but I can’t seem to get a response. Waiting for Dan to reply with help still. I sent a VideoAsk to him to show proof that this is not working. Help!UPDATE: This issue seems to be specific to when the “Passcode” is added to the VideoAsk. When the passcode is removed then it seems to apply the correct changes and background, but why would it not retain the design elements when a Passcode is added to get into it????

We don’t have any control over the order in which the options to respond appear. If we really want Video to be the preferred option, we should be able to make that listed first (on the left) and so forth. We can only control which ones appear and then the bigger button for video. Please add ability to reorder the options please.   

I’ve already follow the instructions as provided at https://www.videoask.com/help/how-it-works/4678395283860-can-i-customize-the-contact-form-in-my-videoask and unfortunately it doesn’t work. I updated the default language for the webform in the Language Edit section but the changes do not reflect. In fact, oddly the text disappeared altogether so now there is nothing. Really this is a cumbersome process. First, this should work when the instructions are followed (I tripled checked) and even better yet would be allow people to edit any of the text at the top of the webform more easily right on that VideoAsk step. What am I doing wrong that it won’t hold the changes I’ve made per the instructions? 

Hi we paid for the videoask plan but it hasn’t appeared in the account and we have the receipt. How is that possible?

Hi, I would like to change the plan “Grow” to “Brand”.How can I do it?Thanks Yu

@VideoAskhelpcan you upload a short video file (.mp4) to VideoAsk to use as an email banner in a HubSpot email campaign? If so, what are the recommended dimensions in pixels for the video file?

Hello Everyone! Our organisation works with various brands. We consistently explore and find out new customers and new clients.  We have arrangement a VideoAsk to get familiar with a portion of their image inclinations.The reactions are then shipped off Google Drive where we have a couple of robotisation arrangement to create a brand profile. Nonetheless, in the event that we get a fragmented accommodation (because of a client leaving the page prior to finishing), it breaks the computerisation.Is there a way that we can sift through the inadequate reactions (utilising labels or potentially zapier) so just the total reactions are shipped off Google Drive? I would like to discuss this more here. 

Hey community I just dropped my VideoAsk flow onto my homepage - but in the iframe the video element is blocking the image in Chrome and Safari, and as it has a black background.https://darkside.ltdLooks like it’s some sort of CSS bug.Now I’ve run into problems like this before by using meta colour-scheme for native darkmode UI components.<meta name="color-scheme" content="dark light">So I removed it.No idea what it could be, totally ruins the whole thing. 

We are getting an error on all our VideoAsks that says “refused to connect.” We are also seeing the error below when we click one of our VideoAsk links Any idea what could be causing this? This is the first time we are seeing this error.  Thanks!

Is it possible to add more minutes in fewer increments than 350 min? I.e. adding only 100 min on the brand plan. 

How can I skip this - I have a payed plan. VIDEO ASK 

I would like to use Videoask to onboard new users to my website.  There are some new concepts that are occurring on my site and it will require some user training and explanations.  Has anyone ever used Videoask for this and if so could you please share links to some good examples.  

This error code is coming up for all my videoasks. My account is up to date with all the time left to use because it renewed in July. Any ideas? 

Hi, Is it possible to not display a CTA and not put an answer type in my video ? I just want to display my video in a widget without any CTA or answer type. Thanks

Hi all,I’m working on building a VideoAsk to build brand profiles for our clients. One of our questions asks for the brand to be described in 3-5 key words, but some clients can’t help themselves and will post multiple paragraphs explaining their whole brand story (which we don’t need and is a pain to filter through). Is there a way that we can add a text limit, either specific characters, or limiting it to a ‘short answer’ like you can currently do within typeform?Thanks.

Our company works with a number of different brands. We have setup a VideoAsk in order to learn some of their brand preferences. The responses are then sent to Google Drive where we have a few automations setup to generate a brand profile. However, if we receive an incomplete submission (due to a user leaving the page before completing), it breaks the automations. Is there a way that we can filter out the incomplete responses (using tags and/or zapier) so that only the complete responses are sent to Google Drive?

I have a check box on my form and need for it to be pre checked so the user doesnt have to check it. Right now there is no option for it to be pre-checked. Has anyone been able to pre check these boxes or can this be added as a feature? 

Hola from Spain,  I want to duplicate a single videoask step and to copy them in other videoasks; I know that I can duplicate the entire videoask or a single videoask step in the same videoask but I only need to duplicate only 1 single step and copy it in others videoasks).Is that possible? Thx a lot!

If I receive a testimonial video on the free plan (with video ask branding on it), can I keep this video when I upgrade to the payed plan and just change the branding to my own companies? 

Is there any way to add music behind a videoask when all of it is just videos?