VideoAsk conversations

Hey! I am having issues removing the “Reply” button from my videoask and having it open a new tab. I have checked out the help articles and don’t believe there any issues with my site or the code I have copied. I would really appreciate help with this since right now, it is negatively impacting the overall user experience on my site and it wasn’t happening at first.

On one of my questions the pexels background video expands to full screen automatically and you have to swipe to revert it back to the VideoAsk screen. How do I avoid this from happening?

I thought I’d get some abandonment, but it seems I get more than those that submit their info. In my video, I clearly say, I cannot answer their questions or send them info unless they share their info. Does anyone have examples of a high rate of response video? 

Hello! I’m a first time video ask user and I followed a template for my first request. Unfortunately, I can’t see the replies - I just see my video asking for them to respond. I’m wondering if the logic isn’t right possibly because it doesn’t have links for users to respond. Any suggestions? 

Overlay text works perfectly when I test it in the build mode and even in Preview mode. But it does not come up in the live videoask.I am on the “start” plan, Could that be the issue?

Hello,Do you know if a transcript can be modified in videoask?On the other hand, do you know how to delete the transcription?Thank you

Hi,I’ve build a kind of Videofunnel where Website-Visitors answer different questions. VideoAsk is integrated as widget. Problem: When the visitor select an item on the second question, the next question appears in fullscreen (without the possible answers). So the visitor has to quit the fullscreen to be back to the question with its answer-buttons.how can I impende fullscreen modus?https://www.moebel-koenig.de 

When i select a option in our embedded videoask on a page in our app. It auto jumps to fullscreen. That's something i don't want. The best is to keep it inside the border (so not fullscreen). Is there a way to fix that.   

 I have a quick question about setting up contact fields in my videos. Right now, viewers have to answer a question before they can see the contact fields. I want to skip that step and let them get right to the contact fields because in the beginning of my video i ask their name as if we are having a conversation. For the following video after i ask for their  for their email and phone number. Can you tell me if there's a way to make these fields appear right away, without any other answer type first?

I am using videoask as a way to interact with people in keynotes.  I would like to “reply to many” with an additional videoask…  When I tried this, everyone had to retype their personal information.  Is there a way I can reply to many with a videoask where they do not need to re-enter their details? Thanks.

Hi allIs it me, or is Video Ask Support team understaffed or something? They are taking a long time to reply to emails.  For example, I emailed on 27 March and chased on 4 April, and still have not received a response.  I am looking to subscribe to the Brand package but it seems that my emails are not being treated as a priority.  I have a survey due to be launched on 1 May but need an answer to a question urgently before proceeding.Any ideas.Thanks.Rob

We use video ask for recruiting and since yesterday all candidates have reported that videoask is not working, when I try it it shows the video and allows to record, but not the question in text. is anyone else having this issue?

I have embedded a VideoAsk on my website but the button text is invisible. In the VideoAsk builder, the buttons look a little better but this is not how they render when I play the VideoAsk in my site. This article has some vague instructions for customising VideoAsks, but it’s not clear about what the Primary, Secondary and Background colours are referring to. https://www.videoask.com/help/branding/360050487192-create-default-videoask-settingsI need to see the background colour of my button to something dark. I need to

Hello,I am trying to work with the very limited “confirmation emails” that VideoAsk provides.  I have requested that the live link to the VideoAsk be removed (so users can’t re-answer it) and now I am asking if you can help me understand what is the code (i.e. 7629, ucFc, etc) at the end of the subject line? The subject lines look like this:Your response has been submitted! (ucfc)Your response has been submitted! (7429)Could you just replace with the code with the name/title of the VideoAsk?  That would be so helpful for sending this to my clients.  So they know what confirmation email is associated with what question? The randomized code means nothing to their understanding.  Thanks for any help as quickly as possible!

Hi. I connected my GTM container in tag manager to videoask, but nothing happens. There are no events, no pixel, no conversions, there is absolutely nothing in tag manager account or container related to video ask. I need to track leads from google ads, so those who complete the form step, and I cannot find a way it’s unbelievable. Also, UA analytics doesn’t work anymore and GA4 integration is not supported. How any of you is tracking leads from google ads ? I must not be the only one having this problem. 

 Hello, I've been using Typeform's lead generation templates and have been getting good results, but I want to try VideoAsk as well. Generally, how have your conversion rates been with VideoAsk? Additionally, have you achieved better results with it compared to lead generation quizzes? Thanks.

Hi guys, hope you’re well and can help me once more!How do I / Is it possible to copy frames from one videoask to an other stream?Just one frame or better a whole flow.Thanks in advance!Best regards,Patrick

I am not sure my issue is the same as what is shared here. On my desktop, the VideoAsk embed shows up fine. On my iPhone the video is tiny and even when expanded (not intuitive, I did not notice how to expand it for several tries), the reply feature does not appear. 

Hey Community,I would like to embed a VideoAsk conversation on a webpage where it shows the entire conversation automatically and has the option to send a reply.Ideally it would look like a blend between these two pages: Image 1: Conversation share urlImage 2: Embed In image 1 you can see and re-watch every message that has been sent in the conversation. However, this has to be toggled on in the backend (see image 3 below). Image 3: Is it possible

Hello everyone,I'm working on a project and I'd like to know if it's possible to configure the data collector in a specific way. In my video, I offer viewers two response options: A and B.For option A, I'd like a form to appear after the response, and then the viewer to be directed to the thank you screen. While for option B, I'd like the viewer to be directed straight to an external link, without the need for the form.Is it possible to configure the data collector to work this way? If so, how can I do that?Thanks in advance for your help!

I'm using VideoAsk to create a quiz that includes 18 questions, each with "Yes" and "No" as answer options. Is there a way to display the results at the end of the quiz, specifically the count of "Yes" and "No" answers?

I seem to be having an issue with the VideoAsk widget not clearing off the home screen of a website I am building in HubSpot. I had trialed using one of the further embed customisations you offer by adding it to my header. However, even when I delete this and insert the one I wish to have (the one in black(, it still displays the original VideoAsk one that I cannot remove no matter what I do. Can you please help me to rectify this please, just as the website is due to be pushed live soon.   Thanks, 

Buenas tardes, Me he registrado y he empezado a trabajar con la aplicación, pero necesitaría que se pudiera escribir la respuesta, no seleccionarla de un desplegable sino escribir la respuesta que el cliente quiera.. Por ejemplo:Si le pregunto cual es el mejor país para vivir.. y responde “SPAIN” que esa respuesta condicionada le lleve a otro vídeopero si dice “FRANCE” igual…y que sino responde “SPAIN O FRANCE” te lleve a otra página distinta para fragmentar, en  Typerforms si que se puede pero aquí no lo encuentro.¿es posible hacer eso? ¿ se podría actualizar?Muchas gracias Google translate: Good afternoon, I have registered and started working with the application, but I would need to be able to write the response, not select it from a drop-down menu but write the response that the client wants. For example:If I ask you which is the best country to live in... and you answer “SPAIN” that conditioned answer takes you t

Hello community, My name is Rosalie and i just started using Videoask en Typeform for my real estate company based in Amsterdam. Until now i only get anonymous responses and not collecting any leads/ data. Can somebody help me out?see www,fairhouse.nl 

I set up one of my videos to only accept recorded videos as a response. Where is the recorded video answer sent? I can’t find it in any of my email accounts or anywhere inside of VideoAsk.  Thanks!!