VideoAsk conversations

Greeting from Atlanta, GA! So here’s the issue - I like to record live instead of uploading a previously recorded video.  When I access the video recording in the workflow, I’m not able to change the default camera on my MacBook Pro (the FaceTime Camera) to an external camera, in my case a Mevo camera connected via USB.However, when I sent a video question to support, there were setting controls that allow me to select the camera and audio device I wanted to use.  I’m not seeing this same feature when creating video inside a workflow.  Am I missing it?  Is this not an option for live recordings? Thanks for any help!

I already have the video subtitles for all the languages divided into the given times. But I don't know how to add these subtitles to the video, I tried to duplicate the video and create a video for each subtitle, but when I changed 1, all the others changed too. So I wanted to know how to make the subtitles available, either in separate videos or together.

Hey Guys!I love this! So happy to have found it, I am about to spend £1000 on creating my own AI Avatar, which will be my QnA Chatbot, so you have an NLP AI Algorithm that collects all your QnA Pairs so they can be recycled? like a traditional Chatbot?  So you are only making net new Video content? https://www.synthesia.io/get-your-own-synthesia-ai-presenter

Hey community I just dropped my VideoAsk flow onto my homepage - but in the iframe the video element is blocking the image in Chrome and Safari, and as it has a black background.https://darkside.ltdLooks like it’s some sort of CSS bug.Now I’ve run into problems like this before by using meta colour-scheme for native darkmode UI components.<meta name="color-scheme" content="dark light">So I removed it.No idea what it could be, totally ruins the whole thing. 

Hi with the APi, how to send the video to the question, I have the response : “The uploaded file is incorrect format ..” this the test , i have mal all test with ReadAsDataUrl for example or othe rmais si not working  thanks for you help function uploadVideo(questionId){ $.ajax({ url: rootURL+'urlforpresign', method: 'post', data: { 'questionid': questionId }, success: function(json) { if (json.code == 0) { } else { var presignedUrl = json.presignedUrl; var file = $('#file_'+questionId)[0].files[0]; var fileName = file.name; var reader = new FileReader(); reader.onload = function (event) { $.ajax({ url: presignedUrl, method: 'PUT', data: { file: fileName, file_data: event.target.result, file_type: 'vi

trying to get into the build function and received this error message - error occurred on client and it wont allow me to build or do anything anymore

We’ve tried several different iOS devices (iPad and iPhone) and every one is telling us that we haven’t enabled camera & microphone permissions. We are using the iframe method of embedding.The error message that appears is:“NotAllowedError - The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.SAFARI - MAC- PERMISSION_DENIED_BROWSER_ERROR”On one iPad (5th gen) I’ve set both camera and microphone to Allow rather than askI’ve tried on an Android phone (Moto g(8)power (Android 11) and that is opening the videoAsk website in a separate tab. I know this can be caused by the lack of valid SSL but SSL is present and on one of the test instances I know we have a completely valid certificate matching the domain perfectly.

Hello,About a year ago I remember being able to access and download the raw video recording from your site. This feature was useful to us as some videos don't come in as crisp as others. Will this feature ever come back?

I have embedded a VideoAsk in my Typeform. It appears with rounded corners. Is it possible to remove the rounded corners and have square corners instead? 

Hi all (and specially VideoAsk experts) Quick question, is it possible to download a VideoAsk as a video file such as an mp4?Thanks in advance! 

Hi there,I am going to be setting up a large number of Videoasks.  Right now, even just testing the software, my email inbox (gmail) is clogged up with “You have a New VIdeoask interaction!”  I tried turning off the “Reply notifications” button in the videoask setup, but that seems to have more to do with the respondents getting notified of MY responses if I were having a conversation.  Any way to turn off notifications every time someone responds to my Videoask?  I don’t need to be notified. I can log in and deal with them in bulk.  Thanks for any help.    

Has anyone been able to choose a custom thumbnail for videos? There’s no option to choose one and the thumbnail is random. If there’s an option to have a custom thumbnail this would increase performance a lot and be applicable to everyone on the platform. 

Hi - is there any way we can get videoask video questions to autoplay?

Hi,We’ve embedded the video code onto our website and we also want to pass trough the variables that we use in the video. What we currently have is https://website.nl/action/#contact_name=Test. But it doesn’t show up in the video. We are using this embed script:<iframe src="https://www.videoask.com/XXXXXX"allow="camera *; microphone *; autoplay *; encrypted-media *; fullscreen *; display-capture *;"width="100%"height="600px"style="border: none; border-radius: 24px"></iframe> 

Hello,I did exactly what is described in the article on Google Analytics; namely, 1. Linked my Google Tag Manager account, 2. Linked my Google Analytics 4, but still didn't see any of the four recommended events in Google Analytics 4.I’m confident I am linking my account correctly.What am I missing? Does this functionality still work?many thanks in advance!

Hei! When i use ?fullscreen and ?justvideo i the code to the movies, they dosent appear the same in every browser.In Chrome its the way it should be, but in Safari and Firefox its not the same. ..Erik  

We know it can be daunting building your first videoask, so that’s why we’re here connecting awesome creators and asking them to share their challenges and share their wins! VideoAsk is a great way to personalize online interactions. You can record yourself asking a question or talking about your business or project and then send that videoask to your audience. The recipient of your vidoeask can open and interact with it from a phone or computer without needing to have an account themselves. All of the answers are saved in your VideoAsk account, so you can view responses and reply back whenever needed. Check out our Getting Started with VideoAsk guide here to learn more about the basics and how to create your first videoask! Plus we’ve got some great resources to help you level up your videoask skills:Create a multi step videoask Customize your videoask Tips and tools for video editing and recording Add your brand and logo to a videoaskFeel free to peruse the VideoAsk discussions in th

So you’ve finished creating your videoask, and now it’s time to start collecting responses!Let’s take a look at some of the different ways to share your videoask Share the URL link Each videoask has it’s own unique URL, you can find this URL in 3 different places:Once the videoask is live, and before you receive any responses, you’ll find the link in the inbox here:  As soon as you start receiving responses, those options will disappear, but fear not you can find everything you need for sharing in the Share & Embed button:  From here you can copy the link any time, add variables to your url, and grab the code for sharing via email, or embedding your videoask as a widget or iframe on a website.   The final place to find the url is in the build area - you have two options here, one to open the live videoask, or if you just want to test it out without submitting any responses, hit the preview button    Top tip! If you want to share your videoask to do some testing with your team befor

Beginning today (or at least we noticed today) we started getting CORS errors from our embedded VideoAsk videos trying to reach https://api.videoask.com/gnikcart. I believe this is some kind of event tracking that the embedded video player is trying to trigger.  trackSharingPageEvent CancelledRequestError: NetworkError when attempting to fetch resource.trackCustomError: ignoring [TRACK SHARING PAGE EVENT] CancelledRequestErrorObject { event: "ab_test", authorId: "...", properties: {…} }CancelledRequestError: NetworkError when attempting to fetch resource.    g index.js:141    k _app.js:197    c custom-errors.js:96    y request.js:126Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://api.videoask.com/gnikcart. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 200 It’s creating a lot of noise in the console. Is there a way to suppress these tracking attempts?

Hi lovely people,I can’t find a way to change the ‘contact details’ text, which currently reads “Before we continue, please leave your contact details so we can get back to you.”    Is there some way to edit this?Related, I created a ‘next’ button but it says in the middle of the video. Is there any way to reposition it? Thanks!

I want to create a videoask that presents on the homepage that asking 2-3 question alternatives that are clickable - kind of a “what would you like to know today?”  I think of lots of questions but need to be limited to 2-3.  So I am wondering how I would measure the effectiveness of the questions.  What questions are getting the most clicks? 

I think VIDEOASK is a great tool but I’m very busy and don’t have time to create workflows or learn the tool. I’m looking for an individual who can do a workflow for my business. Anyone interested?

Hi everyone, I am looking to automatically make complete videos of the complete conversations. Including the videos of my questions pre-made on videoAsk and the answers of my users. Do you have any idea how I could do that ?!Thanks in advance !

Hi. We want to send our VideoAsk answers to HubSpot using the HubSpot integration. Everything is fine until we have to choose an option to match with any HS field. This is the message that appears in the select field: “There are no fields available to select - please contact the integration administrator”We checked already that the contact form option is activated, and the email field is mandatory.  This is happening with all our videos.  

hi before the 02/11/2022 the refresk token expire in 86400 seconds  and after the 02/11/2022 the refresh token, expire in 3600 seconds . It’s normal or do you have the bug ?  I can’t see this updat in the documentation.Thanks for you help Cédric